WebEx incident

Webex for BroadWorks: Users are not receiving the incoming call notifications on their Webex App for mobile

Minor Resolved View vendor source →

WebEx experienced a minor incident on August 12, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2026, 03:20 PM UTC
Resolved
Aug 12, 2026, 03:20 PM UTC
Duration
—
Detected by Pingoru
Aug 12, 2026, 03:20 PM UTC

Update timeline

  1. monitoring Aug 12, 2026, 06:31 AM UTC

    Regions: N. America (West), N. America (East), South America, Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue impacting the push notification service for Webex for BroadWorks. Users of Webex for BroadWorks using the Webex App for mobile are not receiving incoming call notifications on their mobile phones. There are no issues with making outbound calls or answering incoming calls on a laptop or desk phone. We are working to restore services and apologize for the inconvenience this may cause. Aug 12, 06:31 UTC