WebEx incident

Webex Contact Center: Call failures for call flows with Webex AI Agent autonomous service for Orgs in the US West Coast region

Minor Resolved View vendor source →

WebEx experienced a minor incident on August 6, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 06:49 AM UTC
Resolved
Aug 06, 2026, 06:49 AM UTC
Duration
—
Detected by Pingoru
Aug 06, 2026, 06:49 AM UTC

Update timeline

  1. monitoring Aug 06, 2026, 05:45 AM UTC

    Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Regions: N. America (West) investigating - Engineering is investigating an issue impacting the Webex AI Agent autonomous service in the US West Coast region. Calls to Webex Contact Center Orgs using the Webex AI Agent autonomous service call flow in the US West Coast region may fail intermittently. We are working to restore services and apologize for the inconvenience this may cause. Aug 6, 05:45 UTC