WebEx incident

Webex Contact Center: Some Agents in the US region may experience intermittent call failures

Minor Resolved View vendor source →

WebEx experienced a minor incident on May 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 05:52 PM UTC
Resolved
May 18, 2026, 05:52 PM UTC
Duration
—
Detected by Pingoru
May 18, 2026, 05:52 PM UTC

Update timeline

  1. monitoring May 18, 2026, 04:19 PM UTC

    Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue impacting Webex Contact Center users in US region. Affected agents may experience intermittent call failures. We are working to restore the service and apologize for any inconvenience this may cause. May 18, 16:19 UTC