WebEx incident

Cisco BroadCloud: Customers are unable to load Calling Analytics within the Rialto portal

Minor Resolved View vendor source →

WebEx experienced a minor incident on May 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 07:38 AM UTC
Resolved
May 13, 2026, 07:38 AM UTC
Duration
—
Detected by Pingoru
May 13, 2026, 07:38 AM UTC

Update timeline

  1. monitoring May 12, 2026, 05:39 PM UTC

    Component Status: Commercial / Cisco BroadCloud - N. America (West) - degraded_performance Commercial / Cisco BroadCloud - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue where some customers are unable to load Calling Analytics within the Rialto portal. This issue is impacting customers in the US region. We are working to restore the service and apologize for any inconvenience caused. May 12, 17:39 UTC