Webex Contact Center: Agent Desktop login failures for Singapore users

Update timeline

1. resolved Apr 16, 2026, 02:01 AM UTC

   Component Status: Regions: APAC resolved - Services remain healthy and stable. The issue is now resolved. We appreciate your patience while we addressed this service incident. Apr 16, 02:01 UTC monitoring - Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability. We appreciate your patience while we addressed this service incident. Apr 16, 01:11 UTC identified - Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available. Thank you for your continued patience as we address this service incident. Apr 16, 00:58 UTC investigating - Engineering is investigating an issue that is causing Webex Contact Center users in the Singapore region to experience failures when attempting to login to Agent Desktop. We are working towards service restoration and apologize for any inconvenience this may cause. Apr 16, 00:55 UTC