Webdox CLM Outage History

Webdox CLM had 12 outages in the last 2 years totaling 201h 34m of downtime — averaging 0.5 incidents per month.

There were 12 Webdox CLM outages since May 15, 2025 totaling 201h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.webdoxclm.com

Minor May 13, 2026

Signature - Performance Degradation

Detected by Pingoru: May 13, 2026, 05:12 PM UTC
Resolved: May 13, 2026, 09:19 PM UTC
Duration: 4h 6m

Affected: Webdox CLMS Signature

Timeline · 6 updates

investigating May 13, 2026, 05:12 PM UTC

We are currently experiencing service intermittency. Our engineering team is actively working on the situation to restore normal operations
investigating May 13, 2026, 06:38 PM UTC

We are continuing to investigate this issue.
identified May 13, 2026, 07:55 PM UTC

The issue has been identified and a fix is being implemented.
monitoring May 13, 2026, 08:06 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring May 13, 2026, 08:06 PM UTC

We are continuing to monitor for any further issues.
resolved May 13, 2026, 09:19 PM UTC

This incident has been resolved.

Read the full incident report →

Major April 28, 2026

Performance Degradation - High Response Latency

Detected by Pingoru: Apr 28, 2026, 02:29 PM UTC
Resolved: Apr 28, 2026, 07:09 PM UTC
Duration: 4h 40m

Affected: Webdox CLMS BackendWebdox CLMS APIWebdox CLMS Signature

Timeline · 6 updates

investigating Apr 28, 2026, 02:29 PM UTC

We are currently investigating this issue.
investigating Apr 28, 2026, 03:39 PM UTC

We are continuing to investigate this issue.
identified Apr 28, 2026, 04:10 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 28, 2026, 05:19 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 28, 2026, 06:39 PM UTC

We are continuing to monitor for any further issues.
resolved Apr 28, 2026, 07:09 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 22, 2026

Brain - Performance Degradation

Detected by Pingoru: Apr 22, 2026, 04:52 PM UTC
Resolved: Apr 22, 2026, 06:53 PM UTC
Duration: 2h 1m

Affected: Webdox CLMS Brain

Timeline · 4 updates

investigating Apr 22, 2026, 04:52 PM UTC

We are currently investigating this issue.
identified Apr 22, 2026, 05:03 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 22, 2026, 06:34 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 22, 2026, 06:53 PM UTC

This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Service Degradation: Cloudflare DNS

Detected by Pingoru: Nov 18, 2025, 11:54 AM UTC
Resolved: Nov 18, 2025, 05:11 PM UTC
Duration: 5h 16m

Affected: Webdox CLMS FrontEndWebdox CLMS BackendWebdox CLMS APIWebdox CLMS SignatureWebdox CLMS PreviewWebdox CLMS Third Party CollaborationWebdox CLMS Brain

Timeline · 6 updates

investigating Nov 18, 2025, 11:54 AM UTC

We are currently experiencing issues with our DNS/CDN provider, Cloudflare. Our engineers are actively investigating the situation.
identified Nov 18, 2025, 12:10 PM UTC

We have received an update from our provider, Cloudflare, confirming network-wide errors. The current situation is as follows: Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly. We will provide another update as soon as more information is available from Cloudflare.
monitoring Nov 18, 2025, 12:17 PM UTC

We have observed significant improvements in service reliability. Our provider, Cloudflare, has applied mitigations, and we are seeing our site functionality returning to normal. We consider the major impact resolved, but our engineers will continue to closely monitor the systems to ensure full stability. Thank you for your patience.
monitoring Nov 18, 2025, 12:44 PM UTC

We regret to report that we are once again experiencing intermittent access errors to the platform, linked to our provider. Our engineers are continuing to closely monitor the situation and are working with our provider to ensure full restoration of service. We appreciate your continued patience as we work to stabilize the connection.
monitoring Nov 18, 2025, 02:58 PM UTC

We have observed significant improvements in service reliability. Our provider, Cloudflare, has applied mitigations, and we are seeing our site functionality returning to normal. We consider the major impact resolved, but our engineers will continue to closely monitor the systems to ensure full stability. Thank you for your patience.
resolved Nov 18, 2025, 05:11 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 31, 2025

Email notification issue

Detected by Pingoru: Oct 31, 2025, 01:34 AM UTC
Resolved: Oct 31, 2025, 01:49 AM UTC
Duration: 15m

Affected: Mailgun SMTP

Timeline · 4 updates

investigating Oct 31, 2025, 01:34 AM UTC

We are experiencing some intermittency with our email provider and are currently working to resolve the problem.
identified Oct 31, 2025, 01:40 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 31, 2025, 01:44 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 31, 2025, 01:49 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 23, 2025

High Response Time Brain Companion

Detected by Pingoru: Oct 23, 2025, 10:37 PM UTC
Resolved: Oct 24, 2025, 12:01 AM UTC
Duration: 1h 23m

Affected: Webdox CLMS Brain

Timeline · 4 updates

investigating Oct 23, 2025, 10:37 PM UTC

We are currently investigating an issue with our DeepInfra service.
identified Oct 23, 2025, 11:26 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 23, 2025, 11:53 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 24, 2025, 12:01 AM UTC

This incident has been resolved.

Read the full incident report →

Minor August 19, 2025

High Response Time

Detected by Pingoru: Aug 19, 2025, 10:31 PM UTC
Resolved: Aug 19, 2025, 10:55 PM UTC
Duration: 23m

Affected: Webdox CLMS BackendWebdox CLMS API

Timeline · 4 updates

investigating Aug 20, 2025, 02:43 AM UTC

We are currently investigating this issue.
identified Aug 20, 2025, 02:44 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 20, 2025, 02:44 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 20, 2025, 02:44 AM UTC

This incident has been resolved.

Read the full incident report →

Notice July 28, 2025

External Services : Provider [EC][COL] [PER]- Verifik

Detected by Pingoru: Jul 28, 2025, 12:46 PM UTC
Resolved: Jul 29, 2025, 02:01 PM UTC
Duration: 1d 1h

Affected: [COL] - Verifik[EC] - Verifik[PE] - Verifik

Timeline · 4 updates

investigating Jul 28, 2025, 12:46 PM UTC

External Identity Verification "Verifik" service for Ecuador, Colombia and Peru Customers experiencing Degraded Performance
identified Jul 28, 2025, 12:51 PM UTC

External Services "Verifik" Response With Status Request timed out,This issue Ongoing monitoring in progress. Updates will be provided as they become available.
monitoring Jul 28, 2025, 04:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 29, 2025, 02:01 PM UTC

This incident has been resolved.

Read the full incident report →

Notice July 17, 2025

External Services : Twilio SMS

Detected by Pingoru: Jul 17, 2025, 02:37 PM UTC
Resolved: Jul 23, 2025, 12:56 PM UTC
Duration: 5d 22h

Timeline · 3 updates

monitoring Jul 17, 2025, 02:37 PM UTC

Third-Party External Provider Twilio Have Delivery delays when sending messages SMS to Middle East & Africa see: https://status.twilio.com/
monitoring Jul 23, 2025, 12:56 PM UTC

We are continuing to monitor for any further issues.
resolved Jul 23, 2025, 12:56 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 4, 2025

Intermitencia Servicio Validación Identidad CL

Detected by Pingoru: Jul 04, 2025, 03:28 PM UTC
Resolved: Jul 04, 2025, 06:34 PM UTC
Duration: 3h 6m

Affected: [CL] - TOC

Timeline · 3 updates

identified Jul 04, 2025, 03:28 PM UTC

Estamos presentando intermitencia en algunas transacciones del Servicio de Validación de identidad TOC para CL
monitoring Jul 04, 2025, 05:05 PM UTC

Seguimos monitoreando el estado del Servicio de Validación de identidad TOC para CL
resolved Jul 04, 2025, 06:34 PM UTC

El incidente ha sido resuelto.

Read the full incident report →

Minor June 25, 2025

High response times on some transactions

Detected by Pingoru: Jun 25, 2025, 07:38 PM UTC
Resolved: Jun 26, 2025, 02:46 AM UTC
Duration: 7h 7m

Affected: Webdox CLMS FrontEndWebdox CLMS BackendWebdox CLMS APIWebdox CLMS SignatureWebdox CLMS Preview

Timeline · 4 updates

investigating Jun 25, 2025, 07:38 PM UTC

We are currently investigating this issue.
identified Jun 25, 2025, 09:51 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 25, 2025, 10:43 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 26, 2025, 02:46 AM UTC

This incident has been resolved.

Read the full incident report →

Minor June 5, 2025

External Services : Provider [EC] - Verifik

Detected by Pingoru: Jun 05, 2025, 03:17 PM UTC
Resolved: Jun 05, 2025, 08:56 PM UTC
Duration: 5h 39m

Affected: [EC] - Verifik

Timeline · 2 updates

identified Jun 05, 2025, 03:17 PM UTC

External Identity Verification "Verifik" service for Ecuador Customers experiencing Degraded Performance
resolved Jun 05, 2025, 08:56 PM UTC

This incident has been resolved.

Read the full incident report →