Weave incident

Polycom Phones Receiving Errors

Minor Ongoing View vendor source →

Weave is currently experiencing a minor incident affecting Phone Service, which began 2d ago. The vendor's full update timeline is below.

Started
Sep 25, 2026, 05:11 PM UTC
Resolved
Ongoing
Duration
● 2d 5h
Detected by Pingoru
Sep 25, 2026, 05:11 PM UTC

Affected components

Phone Service

Update timeline

  1. investigating Sep 25, 2026, 05:11 PM UTC

    We are currently investigating an issue of Polycom phones receiving error messages.

  2. identified Sep 25, 2026, 07:24 PM UTC

    Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one.

  3. identified Sep 25, 2026, 09:24 PM UTC

    Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses.

  4. monitoring Sep 26, 2026, 12:47 AM UTC

    A fix has been implemented and we are now monitoring.