Wealthsimple incident

Account value display issues/ Problèmes d'affichage des valeurs de compte

Major Resolved View vendor source →

Wealthsimple experienced a major incident on October 30, 2025 affecting E-transfer and Account Values and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 04:20 PM UTC
Resolved
Oct 30, 2025, 04:41 PM UTC
Duration
21m
Detected by Pingoru
Oct 30, 2025, 04:20 PM UTC

Affected components

E-transferAccount ValuesTransfer Between AccountsWithdraw

Update timeline

  1. investigating Oct 30, 2025, 04:20 PM UTC

    Certain account values are displayed incorrectly. Trading is unaffected. Withdrawal and transfer functionality is unavailable. Certaines valeurs de compte s'affichent incorrectement. La fonctionnalité de retrait et de virement est indisponible

  2. investigating Oct 30, 2025, 04:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 30, 2025, 04:25 PM UTC

    A fix has been implemented and we're monitoring the results. Un correctif a été mis en place et nous en assurons le suivi.

  4. resolved Oct 30, 2025, 04:41 PM UTC

    This has been resolved. Ce problème a été résolu.