Wealthsimple incident

Live support service issues | Problèmes de service de soutien en temps réel

Wealthsimple experienced a minor incident on October 31, 2025 affecting Phone and Chat Support, lasting 43m. The incident has been resolved; the full update timeline is below.

Started: Oct 31, 2025, 10:17 PM UTC
Resolved: Oct 31, 2025, 11:01 PM UTC
Duration: 43m
Detected by Pingoru: Oct 31, 2025, 10:17 PM UTC

Affected components

Phone and Chat Support

Update timeline

investigating Oct 31, 2025, 10:17 PM UTC

We're currently experiencing a system issue that is impacting our support service. We're working on a fix and everything will be back to normal shortly. Nous éprouvons actuellement un problème système qui affecte notre service de soutien. Nous travaillons à une solution et tout reviendra à la normale sous peu.
resolved Oct 31, 2025, 11:01 PM UTC

This has been resolved. Ce problème a été résolu.