Resolved after 1 hour 40 minutes, affecting Production: Dashboard and Production: API and 1 more, on September 2, 2024.
Between 08:00 and 11:04 UTC on 02 September 2024, a subset of customers in the UK may have experienced intermittent errors, timeouts and/or latency when trying to log into the Dashboard or connect to the API. Retries may have been successful for customers during this time. The cause has been identified as a transient networking issue that has now been resolved.
Affected components
Update timeline
- investigating Sep 02, 2024, 11:06 AM UTC
We are investigating reports of connectivity issues to our platform.
- resolved Sep 02, 2024, 12:46 PM UTC
Between 08:00 and 11:04 UTC on 02 September 2024, a subset of customers in the UK may have experienced intermittent errors, timeouts and/or latency when trying to log into the Dashboard or connect to the API. Retries may have been successful for customers during this time. The cause has been identified as a transient networking issue that has now been resolved.
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