WealthKernel Outage History

Started Sep 01, 2026, 10:04 AM UTC· resolved Sep 01, 2026, 02:11 PM UTC

1. investigating Sep 01, 2026, 10:04 AM UTC

   We are currently investigating an outage in our sandbox environment. Our sandbox APIs, authentication and dashboard are currently unavailable.

2. identified Sep 01, 2026, 11:30 AM UTC

   The issue has been identified and a fix has been implemented. This may take some time to take effect.

3. monitoring Sep 01, 2026, 11:45 AM UTC

   The fix has been applied and our sandbox services are recovering. Please note that it may still take some time before they are available.

4. resolved Sep 01, 2026, 02:11 PM UTC

   An erroneous DNS change meant that our sandbox services were temporarily unavailable. This has now been resolved and the fix should have taken effect for most clients. DNS caching may mean that some clients may still be unable to resolve wealthkernel.io URLs.

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Started Nov 21, 2025, 09:52 AM UTC· resolved Nov 21, 2025, 10:11 AM UTC

1. investigating Nov 21, 2025, 09:52 AM UTC

   We are aware of intermittent connectivity issues affecting our platform. We are currently investigating.

2. resolved Nov 21, 2025, 10:11 AM UTC

   Our monitoring indicates that the issues affecting connectivity have stopped. This incident has been resolved.

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Started Oct 29, 2025, 03:59 PM UTC· resolved Oct 29, 2025, 08:53 PM UTC

1. investigating Oct 29, 2025, 03:59 PM UTC

   We are currently impacted by outage of Microsoft Azure services and we are investigating.

2. identified Oct 29, 2025, 05:26 PM UTC

   Starting at approximately 16:00 UTC, Azure Front Door (AFD) service started experiencing issues resulting in a loss of availability. Microsoft reports that it suspects an inadvertent configuration change was the trigger event for this issue. We do not have an ETA for when the rollback will be completed, but we will update this communication as soon as we do.

3. resolved Oct 29, 2025, 08:53 PM UTC

   This incident has been resolved and connectivity has been restored.

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Started Oct 09, 2025, 09:04 AM UTC· resolved Oct 09, 2025, 03:29 PM UTC

1. investigating Oct 09, 2025, 09:04 AM UTC

   We are investigating reports of intermittent connectivity issues.

2. identified Oct 09, 2025, 09:58 AM UTC

   Microsoft Azure Front Door/CDN service has detected global availability drops impacting one or more regions. The issue may cause failures for client requests sent to WealthKernel services.

3. monitoring Oct 09, 2025, 12:04 PM UTC

   Mitigation has been applied and services should now be operational. We'll continue to monitor the situation and update as necessary.

4. resolved Oct 09, 2025, 03:29 PM UTC

   This incident has been resolved.

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Started May 29, 2025, 11:27 AM UTC· resolved May 29, 2025, 12:37 PM UTC

1. identified May 29, 2025, 11:27 AM UTC

   We have identified an issue with our third party Direct Debit provider that is blocking Mandates, Payment and Subscriptions from being created.

2. resolved May 29, 2025, 12:37 PM UTC

   This incident has been resolved.

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Started Feb 12, 2025, 11:45 AM UTC· resolved Feb 12, 2025, 03:33 PM UTC

1. monitoring Feb 12, 2025, 11:45 AM UTC

   Our external automated bank account verification provider is experiencing connectivity issues. Bank account checks may take longer.

2. resolved Feb 12, 2025, 03:33 PM UTC

   Our external automated bank account verification provider has recovered from its connectivity issues. Bank account checks should no longer be delayed.

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