Resolved after 1 hour 10 minutes, affecting Production: API, on May 29, 2025.
We have identified an issue with our third party Direct Debit provider that is blocking Mandates, Payment and Subscriptions from being created.
Affected components
Production: API
Update timeline
- identified May 29, 2025, 11:27 AM UTC
We have identified an issue with our third party Direct Debit provider that is blocking Mandates, Payment and Subscriptions from being created.
- resolved May 29, 2025, 12:37 PM UTC
This incident has been resolved.
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