2026-08-11 - Global - Issue with RAI Dashboard statistics

Update timeline

1. investigating Aug 11, 2026, 07:42 PM UTC

   We are currently investigating an issue on WatchGuard Cloud RAI dashboard affecting the collection of Signals statistics. Once we determine the impact and scale of these potential issues we'll post our next update in 30 minutes, if not sooner.

2. identified Aug 11, 2026, 08:08 PM UTC

   We continue to work on an issue on WatchGuard Cloud RAI dashboard affecting the display of signals statistics and have identified the issue. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. ThreatSync Incident Detection and Remediation are not affected. We'll post our next update in 60 minutes, if not sooner.

3. identified Aug 11, 2026, 09:06 PM UTC

   We are still working hard to resolve the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Our teams continue to work toward restoring normal operations and are closely monitoring the situation. We'll post our next update in 60 minutes, if not sooner.

4. identified Aug 11, 2026, 10:11 PM UTC

   We are continuing to work hard to resolve the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Our teams remain actively engaged in restoring normal operations and are closely monitoring the situation. We'll post our next update in 60 minutes, if not sooner.

5. identified Aug 11, 2026, 11:33 PM UTC

   We are still working hard to resolve the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Our teams remain actively engaged in the investigation and are working diligently to restore normal operations. We'll post our next update in 2 hours, if not sooner.

6. identified Aug 12, 2026, 12:38 AM UTC

   A fix has been implemented, and we are seeing signs of recovery for the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Our teams are continuing to closely monitor the recovery and validate that normal operations have been fully restored. We'll post our next update in 60 minutes, if not sooner. Thank you for your patience.

7. monitoring Aug 12, 2026, 01:07 AM UTC

   The recovery process has been completed, and normal operations have been restored for the Signals statistics on the WatchGuard Cloud RAI dashboard. Our teams are continuing to monitor the service to ensure stability. We'll post our next update in 60 minutes, if not sooner.

8. monitoring Aug 12, 2026, 02:43 AM UTC

   We have identified a significant queue of pending data that still needs to be processed, which is delaying the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Our teams are actively working to process the queued data and restore normal operations. We'll post our next update in 60 minutes, if not sooner.

9. identified Aug 12, 2026, 03:45 AM UTC

   We are still working hard on a fix for the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Our teams are actively working to restore normal operations. We'll post our next update in 2 hours, if not sooner. Thank you for your patience.

10. identified Aug 12, 2026, 05:30 AM UTC

    We continue to make progress in addressing the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Processing of the remaining backlog is ongoing, and some Signals statistics may still appear delayed while recovery efforts continue. Our teams are actively monitoring the environment and working to restore normal operations as quickly as possible. We will provide our next update in 2 hours, if not sooner. Thank you for your patience

11. identified Aug 12, 2026, 07:18 AM UTC

    We continue to make progress in addressing the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Processing of the remaining backlog is ongoing, and some Signals statistics may still appear delayed or incomplete while recovery efforts continue. Our teams remain actively engaged in restoring normal operations and closely monitoring the recovery progress. We will provide our next update in 4 hours, if not sooner. Thank you for your patience.

12. identified Aug 12, 2026, 09:41 AM UTC

    We continue to work on the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Recovery efforts remain in progress as we continue processing a large backlog of queued data. As a result, some Signals statistics may continue to appear delayed or incomplete. Our teams are actively monitoring the environment and implementing improvements to support backlog processing and restore normal operations. We will provide our next update in 8 hours, if not sooner. Thank you for your patience.

13. identified Aug 12, 2026, 05:45 PM UTC

    We continue to make progress on the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Our teams remain actively engaged in completing the remaining processing and restoring the affected statistics to normal. During this time, Signals statistics may continue to appear delayed or incomplete. We will provide our next update in 8 hours, if not sooner. Thank you for your continued patience.

14. identified Aug 13, 2026, 01:53 AM UTC

    We have recovered the majority of the Signals statistics on the WatchGuard Cloud RAI dashboard, and recovery efforts are continuing for the remaining data. Our teams are still actively working to complete the recovery, which may take approximately 4 more hours. The remaining statistics may continue to appear delayed or incomplete until processing is fully caught up. We will provide our next update in 4 hours, if not sooner. Thank you for your continued patience.

15. identified Aug 13, 2026, 05:14 AM UTC

    We continue to make progress on the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Processing remains underway as our teams continue working through the remaining queued data and restoring the affected statistics to normal. Our teams are also working on improvements to help process the remaining data more quickly and accelerate recovery. Signals statistics may continue to appear delayed or incomplete while processing catches up. We remain actively engaged and closely monitoring recovery progress. We apologize for the impact this event has caused and appreciate your continued patience. We will provide our next update in 4 hours, if not sooner.

16. identified Aug 13, 2026, 08:20 AM UTC

    We continue to make progress on the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Recovery efforts remain underway as we continue processing the remaining backlog of queued data. We have observed a sustained reduction in the backlog, and recovery continues to progress. However, some Signals statistics may still appear delayed or incomplete while the remaining data is being processed. Our teams remain actively engaged and are closely monitoring recovery progress to fully restore normal operations. We apologize for the impact this issue has caused and appreciate your continued patience. We will provide our next update in 4 hours, if not sooner.

17. monitoring Aug 13, 2026, 10:58 AM UTC

    Our systems show reports of Agent Installer download errors affecting Aether/Cytomic services are returning to normal, and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

18. resolved Aug 13, 2026, 11:47 AM UTC

    We are no longer experiencing reports of Agent Installer download errors affecting Aether/Cytomic services, and this incident is now resolved. The service is operating normally at this time.