WatchGuard experienced a major incident on September 3, 2026 affecting Authentication:::AMER and Health and Connectivity:::AMER, lasting 12h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 05:11 PM UTC
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available. We apologize for any impact this may be causing you or your customers. This issue is affecting connectivity through the Mexico/Central PoP only.
- investigating Sep 03, 2026, 06:07 PM UTC
We are continuing to investigate the connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively working to identify the cause and determine the appropriate resolution. We will provide another update within the next 4 hours, or sooner if additional information becomes available. We apologize for any continued impact this may be causing you or your customers and appreciate your patience while our team works to resolve the issue.
- investigating Sep 03, 2026, 06:29 PM UTC
We are continuing to investigate this issue.
- investigating Sep 03, 2026, 10:04 PM UTC
We continue to investigate connectivity issues affecting the Mexico/Central Point of Presence (PoP). The issue remains isolated to the Mexico/Central PoP. Our engineering team is actively working toward a resolution. Next update will be within 4 hours, or sooner as information becomes available
- investigating Sep 04, 2026, 12:10 AM UTC
Connectivity issues affecting the Mexico/Central Point of Presence (PoP) are currently restored. We are actively monitoring connectivity to the PoP. Engineering continues to investigate root cause of this issue.Next update will be in 4 hrs if not sooner. Thank you for your patience.
- investigating Sep 04, 2026, 04:01 AM UTC
Connectivity to the Mexico/Central Point of Presence (PoP) remains stable following restoration efforts. We continue to actively monitor the PoP and Engineering is still investigating the root cause. Further updates will be provided as new information becomes available in 4 hrs, if not sooner.
- monitoring Sep 04, 2026, 05:37 AM UTC
Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
- monitoring Sep 04, 2026, 05:40 AM UTC
Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
- resolved Sep 04, 2026, 06:08 AM UTC
We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.