2026-09-30 - AMER - Device Summary and Dashboard errors

Update timeline

1. investigating Sep 30, 2026, 05:52 PM UTC

   We’re investigating reports of errors when attempting to view device status and device dashboards in WatchGuard Cloud. Once we determine the impact and scope of these potential issues, we’ll post our next update in 30 minutes, if not sooner.

2. identified Sep 30, 2026, 06:31 PM UTC

   We continue to work on the device status and dashboard issues in WatchGuard Cloud. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

3. monitoring Sep 30, 2026, 07:18 PM UTC

   Service adjustments have been made to the WatchGuard Cloud reporting systems. Device summaries and dashboards are now loading; however, some reports or dashboard elements may take longer than expected to load while we process the backlog generated during the incident. Our team is actively monitoring the environment and working to ensure all queued items are processed as quickly as possible. We appreciate your patience and understanding throughout this incident. We will continue to monitor the situation and provide further updates in next 2 hours.

4. resolved Sep 30, 2026, 09:52 PM UTC

   Device summaries and dashboards are now loading without delay, and this incident is now resolved. Again, we apologize for any impact this may have had on you or your customers.