WatchGuard incident
2026-09-25 Global - WatchGuard Cloud Operators list not loading
Resolved after 34 minutes, affecting Operator Administration:::AMER and Operator Administration:::EMEA and 1 more, on September 25, 2026.
The updated WatchGuard Cloud user and group API certificate has been successfully deployed to all regions as of 22:20:00 UTC. Services are operating normally at this time. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.
Affected components
Update timeline
- identified Sep 25, 2026, 09:49 PM UTC
At approximately 21:00:00 UTC time, the certificate used by the WatchGuard Cloud users and groups API expired. As a result, WatchGuard Cloud administrators are unable to view, update or manage their WatchGuard Cloud Operators. Our team has already renewed the certificate and is actively deploying it to all regions. We'll post our next update in 30 minutes, if not sooner.
- resolved Sep 25, 2026, 10:23 PM UTC
The updated WatchGuard Cloud user and group API certificate has been successfully deployed to all regions as of 22:20:00 UTC. Services are operating normally at this time. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.
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