WatchGuard incident
2026-09-08 - AMER - Mexico/Central FireCloud PoP connection issue
WatchGuard experienced a major incident on September 8, 2026 affecting Authentication:::AMER and Health and Connectivity:::AMER, lasting 5d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 04:08 PM UTC
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next 60 minutes as more information becomes available. We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only."
- investigating Sep 08, 2026, 05:00 PM UTC
We continue to work on connectivity issues the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region. The deployment will take between 15 and 30 minutes to complete. Any connected client to the affected PoP will briefly disconnect while the deployment takes place. We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
- monitoring Sep 08, 2026, 06:07 PM UTC
WatchGuard deployed infrastructure updates to the Mexico/Central Point of Presence (PoP). Our engineering team is monitoring and will continue to investigate the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers.
- monitoring Sep 08, 2026, 10:08 PM UTC
FireCloud services in Mexico/Central Point of Presence (PoP) region are operating normally after the infrastructure updates deployed earlier today. Our engineering team continues to monitor the services in the region to ensure long-term stability. We will provide another update within the next 24 hours. We apologize for any impact this may have caused your customers. This issue affected the Mexico/Central PoP only.
- monitoring Sep 09, 2026, 08:31 PM UTC
All FireCloud services in Mexico/Central Point of Presence (PoP) are operational, and there are no reported connectivity issues. Customers experiencing authentication or connectivity issues to the Mexico/Central PoP are encouraged to contact WatchGuard Support for assistance. Our engineering team continues to monitor the services in the region to ensure long-term stability.
- resolved Sep 14, 2026, 08:28 AM UTC
We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.