2026-04-24 - GLOBAL - AuthPoint RADIUS Authentication service degradation

Update timeline

1. identified Apr 24, 2026, 10:00 AM UTC

   We have identified an issue affecting Local AuthPoint users with RADIUS MSCHAPv2 authentication. Our teams are working to restore normal operations. We'll post our next update in 1h, if not sooner.

2. identified Apr 24, 2026, 11:02 AM UTC

   Our teams are working to restore normal operations, and we apologize for the impact this issue may have caused. We'll post our next update in 1h, if not sooner.

3. identified Apr 24, 2026, 12:01 PM UTC

   We are still working hard to resolve this event. We'll post our next update in 1h, if not sooner. Thanks for your patience.

4. identified Apr 24, 2026, 01:02 PM UTC

   Our teams are actively working to restore normal operations. We'll post our next update in 1h, if not sooner.

5. monitoring Apr 24, 2026, 02:52 PM UTC

   We are no longer experiencing issues on Local AuthPoint users with RADIUS MSCHAPv2 authentication and this incident is now resolved. The service is operating normally at this time, we apologize for any impact this may have had on you or your customers.

6. resolved Apr 24, 2026, 03:28 PM UTC

   We have completed monitoring following the earlier issues affecting Local AuthPoint users with RADIUS MSCHAPv2 authentication. All systems are operating normally at this time, and the incident is fully resolved. We apologize for any inconvenience this may have caused to you or your customers.