WatchGuard incident

2025-11-20 - EMEA - Firebox Visibility Issue

Minor Resolved View vendor source →

WatchGuard experienced a minor incident on November 20, 2025 affecting Log Search and Log Manager:::EMEA and Dashboards and Reports:::EMEA, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 08:27 PM UTC
Resolved
Nov 21, 2025, 03:04 AM UTC
Duration
6h 37m
Detected by Pingoru
Nov 20, 2025, 08:27 PM UTC

Affected components

Log Search and Log Manager:::EMEADashboards and Reports:::EMEA

Update timeline

  1. identified Nov 20, 2025, 08:27 PM UTC

    We have identified an issue causing approximately a 7-hour delay in Firebox log ingestion. We have implemented a fix, and our log ingestion service is currently recovering. We'll post our next update in 3 hours, if not sooner.

  2. monitoring Nov 20, 2025, 11:22 PM UTC

    The issue has been mitigated and we are now monitoring our systems as they recover. We will post our next update within the next 2 hours.

  3. monitoring Nov 21, 2025, 01:15 AM UTC

    We are still monitoring our systems as they recover. We will post our next update within the next 2 hours.

  4. resolved Nov 21, 2025, 03:04 AM UTC

    Our systems are fully recovered and normal operations are restored. We apologize for the impact that this may have had on you, and thank you for your patience. This is now resolved.