WatchGuard incident
2026-01-20 - GLOBAL - Issues with New Product Activations
WatchGuard experienced a minor incident on January 20, 2026 affecting Activations:::CORE, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 09:36 AM UTC
We're investigating issues with new product activation showing in WatchGuard Cloud. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
- identified Jan 20, 2026, 09:50 AM UTC
We continue to work on the issues with product activation and have identified the issue, related to a 3rd party provider. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
- monitoring Jan 20, 2026, 10:04 AM UTC
We are no longer experiencing issues with product activation in WatchGuard Cloud, we continue monitoring the performance of the activation services. We remain engaged and continue to investigate this issue. We'll post our next update in 30 minutes, if not sooner.
- resolved Jan 20, 2026, 10:32 AM UTC
This incident has been resolved and the service is operating normally at this time. The issue was caused by problems with our third-party provider. Again, we apologize for any impact this may have had on you or your customers.