WatchGuard incident

2026-01-27 - GLOBAL- Login Issues for MFA & SAML SSO Users

Minor Resolved View vendor source →

WatchGuard experienced a minor incident on January 27, 2026 affecting Web UI Login:::AMER and Web UI Login:::EMEA and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 03:37 AM UTC
Resolved
Jan 27, 2026, 04:22 AM UTC
Duration
45m
Detected by Pingoru
Jan 27, 2026, 03:37 AM UTC

Affected components

Web UI Login:::AMERWeb UI Login:::EMEAWeb UI Login:::APACWatchGuard.com SSO (WGID):::CORE

Update timeline

  1. investigating Jan 27, 2026, 03:05 AM UTC

    We’re currently investigating alerts related to login errors affecting some users. At this time, the issue appears to impact only users who have MFA enabled or who are logging in via SAML SSO. We'll post our next update in 30min, if not sooner.

  2. identified Jan 27, 2026, 03:37 AM UTC

    We’ve identified the issue, and a fix is being implemented. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30min, if not sooner.

  3. monitoring Jan 27, 2026, 03:52 AM UTC

    We are no longer experiencing login issues. The fix has been implemented, and we are continuing to monitor system performance. We’ll post our next update in 30 minutes, if not sooner.

  4. resolved Jan 27, 2026, 04:22 AM UTC

    This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.