2026-02-07 - AMER - WatchGuard Endpoint Security Dashboard Issue

Update timeline

1. identified Feb 07, 2026, 04:14 PM UTC

   We are currently experiencing a service degradation affecting WatchGuard Cloud Dashboards. The root cause has been identified, and our teams are actively working on restoring normal functionality. We apologize for the impact and will provide an update in 60 minutes, if not sooner.

2. identified Feb 07, 2026, 04:58 PM UTC

   We are continuing to work on the service degradation affecting WatchGuard Cloud Dashboards. As part of our mitigation efforts, we have confirmed that the issue involves one of our third-party service dependencies and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

3. identified Feb 07, 2026, 06:00 PM UTC

   We are continuing to investigate the service degradation affecting WatchGuard Cloud Dashboards. The issue is related to one of our third-party service dependencies, and our teams are closely monitoring the situation. We'll post our next update in 60 minutes, if not sooner.

4. identified Feb 07, 2026, 07:01 PM UTC

   We are still working hard to address the service degradation impacting WatchGuard Cloud Dashboards. The issue is associated with a third-party service dependency, and our teams continue to monitor the situation closely. We'll post our next update in 2 hours, if not sooner.

5. identified Feb 07, 2026, 07:28 PM UTC

   We are still working hard to resolve the event, and this only affects the WatchGuard Endpoint Security Dashboard. The issue is associated with a third-party service dependency, and our teams continue to monitor the situation closely. We'll post our next update in 60 minutes, if not sooner.

6. identified Feb 07, 2026, 08:32 PM UTC

   We continue to work on resolving the event affecting the WatchGuard Endpoint Security Dashboard. Our teams are closely monitoring the situation, and the issue involves a third-party service dependency. We'll post our next update in 60 minutes, if not sooner.

7. identified Feb 07, 2026, 09:37 PM UTC

   We continue to work on resolving the event affecting the WatchGuard Endpoint Security Dashboard. Some customers may see the service working as expected, though full functionality has not yet been restored. The third-party service dependency is in the process of recovery, and our teams continue to monitor the situation closely. We’ll provide another update in 60 minutes, if not sooner. Thanks for your patience.

8. identified Feb 07, 2026, 10:36 PM UTC

   We are continuing efforts to resolve the event impacting the WatchGuard Endpoint Security Dashboard. While some customers may experience the service functioning normally, full functionality has not yet been restored. The third-party service dependency is currently recovering, and our teams are closely monitoring the situation. We apologize for the impact this event has caused. We’ll post our next update in 60 minutes, if not sooner. Thank you for your continued patience.

9. monitoring Feb 07, 2026, 11:46 PM UTC

   Our system shows the issues with the WatchGuard Endpoint Security Dashboard are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner.

10. resolved Feb 08, 2026, 12:41 AM UTC

    Our systems have recovered, and this is now resolved. We apologize for the inconvenience that this may have caused for you.