2026-02-13 - GLOBAL- Login Issues for SAML SSO Users

Update timeline

1. investigating Feb 13, 2026, 04:51 PM UTC

   We are investigating reports of some users having issues when log in via SAML SSO. We'll post our next update in 30min, if not sooner.

2. investigating Feb 13, 2026, 05:23 PM UTC

   We are continuing to investigate reports of users experiencing login issues via SAML SSO. The issue appears to be limited to the SAML SSO Reference URLs (Quick Launch SSO URLs). As a workaround, please use the actual URLs of WatchGuard sites instead of the Quick Launch SSO links when logging in. We'll post our next update in 30 minutes, if not sooner.

3. identified Feb 13, 2026, 06:03 PM UTC

   We have identified the issue and a fix is being implemented. The issue is caused by a recent change in our app service that handles redirection of SAML SSO Reference URLs. We'll post our next update in 30 minutes, if not sooner.

4. monitoring Feb 13, 2026, 06:21 PM UTC

   A fix has been implemented and we are no longer experiencing the issue. We are monitoring the system to ensure stability. We'll post our next update in 30 minutes, if not sooner.

5. monitoring Feb 13, 2026, 06:46 PM UTC

   This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.

6. resolved Feb 13, 2026, 08:11 PM UTC

   This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.