2026-03-04 - AMER - ThreatSync and MDR Ingestion Delay

Update timeline

1. investigating Mar 04, 2026, 05:53 PM UTC

   We are experiencing an issue causing delays in ThreatSync ingestion, which is also impacting MDR ingestion. MDR relies on ThreatSync for the following data sources: - Firebox - AuthPoint - NDR We'll post our next update within an hour.

2. identified Mar 04, 2026, 06:51 PM UTC

   We have identified the issue and are working to resolve it. We will post out next update within an hour.

3. identified Mar 04, 2026, 07:50 PM UTC

   We are still working hard to resolve the issue. We will post our next update within two hours.

4. identified Mar 04, 2026, 09:57 PM UTC

   We are still working hard to resolve the issue. We will post our next update within three hours.

5. monitoring Mar 04, 2026, 10:31 PM UTC

   We have resolved the issue and are now monitoring our systems as they return to normal operation. We will post our next update within three hours.

6. monitoring Mar 05, 2026, 01:13 AM UTC

   We continue to monitor our systems as they recover. We will post our next update within three hours.

7. monitoring Mar 05, 2026, 04:00 AM UTC

   We continue to monitor our systems as they recover. We will post our next update within four hours.

8. resolved Mar 05, 2026, 06:22 AM UTC

   We are no longer experiencing alerts on ThreatSync/MDR ingestion services and this incident is now resolved. The systems are operating normally at this time.