2026-04-01 - GLOBAL- Issues with New Product Activations and Renewals

Update timeline

1. investigating Apr 01, 2026, 06:38 PM UTC

   We’re investigating delays affecting new product activations and renewals. Services remain operational, with processing times slower than expected. We'll post our next update in 1 hour, if not sooner.

2. identified Apr 01, 2026, 07:47 PM UTC

   The issue has been identified. New activations and renewals may take several hours to become available within WatchGuard Cloud. We’ll post our next update in 3 hours, if not sooner. Thank you for your patience.

3. identified Apr 01, 2026, 10:29 PM UTC

   We are still experiencing delays with new product activations and renewals. The system is catching up the queue and they may take up to 20 hours to become available within WatchGuard Cloud. We’ll provide the next update in 4 hours, if not sooner. Thank you for your patience.

4. identified Apr 02, 2026, 02:41 AM UTC

   We are continuing to experience delays with new activations and renewals. The queue is being processed and availability within WatchGuard Cloud may take up to 16 hours. We’ll provide the next update in 4 hours, if not sooner. Thank you for your patience.

5. identified Apr 02, 2026, 06:38 AM UTC

   We are still experiencing delays with new product activations and renewals. The backlog queue continues to be processed, and availability within WatchGuard Cloud may still take several hours. Our teams remain engaged and are monitoring progress closely while processing continues toward normal availability. We apologize for the inconvenience and appreciate your patience. We’ll provide the next update at 16:30 UTC, if not sooner

6. monitoring Apr 02, 2026, 04:43 PM UTC

   We have implemented changes to address the delays affecting new product activations and renewals. The backlog queue continues to be processed, and services within WatchGuard Cloud are returning to normal availability. Our teams are actively monitoring the system to ensure stability and continued progress as the remaining queue is cleared. We appreciate your patience and will provide another update in an hour if not sooner.

7. monitoring Apr 02, 2026, 05:43 PM UTC

   Our teams are continuing to observe system performance while the remaining backlog is being processed. We will provide the next update in approximately 1 hour, or sooner if there are any significant developments. Thank you for your continued patience

8. resolved Apr 02, 2026, 06:15 PM UTC

   The issue affecting new product activations and renewals has been resolved. The backlog queue has been fully processed, and services within WatchGuard Cloud are operating normally. Our teams will continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.