2026-05-01 - EMEA- ThreatSync Incident Storage Delay

Update timeline

1. investigating May 01, 2026, 06:57 PM UTC

   Our team has identified a degradation affecting the incident storage pipeline in the EU region. This is causing delays in processing and persisting incident data within ThreatSync. We'll post our next update in an hour, if not sooner.

2. identified May 01, 2026, 08:00 PM UTC

   Our engineering teams have identified the underlying cause of the incident storage delays affecting ThreatSync in the EU region. We are currently implementing mitigation steps to restore normal processing performance. Incident data continues to be processed, though delays may still be observed. We will continue to monitor the system closely to ensure stability as fixes are applied. We will provide another update in 4 HR, or sooner if available.

3. identified May 01, 2026, 08:19 PM UTC

   Mitigation measures have been applied to address the incident storage delays affecting ThreatSync in the EU region. We are currently monitoring the system closely to ensure stability and to verify that processing performance continues to improve. We will provide the next update in 4 hours, or sooner if there are any significant developments.

4. identified May 02, 2026, 12:30 AM UTC

   We continue to monitor the mitigation measures applied to the incident storage delays affecting ThreatSync in the EU region. System performance remains under observation to ensure continued stability. Our next update will be provided in 4 hours, or sooner if there are notable changes.

5. monitoring May 02, 2026, 02:09 AM UTC

   We continue to closely monitor the situation. All systems are operating normally, and there has been no impact to service availability at this time. Our next update will be in 3o minutes.

6. resolved May 02, 2026, 02:40 AM UTC

   We are no longer experiencing delays in our service and this event is now resolved. The service is operating normally at this time, Thank you for your patience and understanding.