WatchGuard incident
2026-05-04 - EMEA- ThreatSync Incident Storage Delay
WatchGuard experienced a minor incident on May 4, 2026 affecting Event Analysis and Threat Detection:::EMEA and Incident Persistence:::EMEA, lasting 9h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 04, 2026, 01:32 PM UTC
We’ve identified a service degradation impacting the incident storage pipeline in the EU region. This is causing approximately 3.5 hours of delay in processing and storing incident data in ThreatSync. We’ll provide another update within the next hour or sooner if available.
- identified May 04, 2026, 02:50 PM UTC
Our engineering teams are actively preparing to deploy mitigation measures shortly to restore normal processing performance. We will continue to closely monitor the system to ensure stability as fixes are applied. The next update will be provided in 2 hours, or sooner if available.
- identified May 04, 2026, 04:52 PM UTC
We are still working hard to resolve this event. Our teams remain actively engaged in restoring normal operations, and we sincerely apologize for the impact this has caused. We'll post our next update in 2 hours, if not sooner.
- identified May 04, 2026, 06:54 PM UTC
A fix has been implemented to mitigate the delays, but the service is still degraded. Our teams are actively working on implementing a permanent fix. We'll post our next update in 4 hours, if not sooner.
- monitoring May 04, 2026, 10:52 PM UTC
A permanent fix has been deployed and the service is operating normally. We’re monitoring to ensure system stability. We'll post our next update in 60 minutes, if not sooner.
- resolved May 04, 2026, 11:23 PM UTC
This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.