WatchGuard incident

2026-04-17 - EMEA - Visibility Reporting Delays

Minor Resolved View vendor source →

WatchGuard experienced a minor incident on April 17, 2026 affecting Log Search and Log Manager:::EMEA and Dashboards and Reports:::EMEA, lasting 4h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2026, 10:08 AM UTC
Resolved
Apr 17, 2026, 03:08 PM UTC
Duration
4h 59m
Detected by Pingoru
Apr 17, 2026, 10:08 AM UTC

Affected components

Log Search and Log Manager:::EMEADashboards and Reports:::EMEA

Update timeline

  1. identified Apr 17, 2026, 10:08 AM UTC

    We have detected an infrastructure issue that is causing new data delays in our Visibility Reports service current delays are around 2 hours. The team has taken mitigation actions and the system is recovering. We'll post our next update in 3 hours, if not sooner.

  2. identified Apr 17, 2026, 12:58 PM UTC

    Recovery is ongoing, and we’ve seen improvements in delays affecting the Visibility Reporting service, though some delay remains. The system is stable and processing data normally, and we expect it to fully catch up within the next few hours. Our team continues to actively monitor the recovery to ensure stability. We’ll provide our next update in the next 3 hours or earlier.

  3. monitoring Apr 17, 2026, 02:02 PM UTC

    The Visibility Reporting service has fully recovered, and all delayed data has been processed. The system is operating normally. We will continue monitoring for the next 60 minutes to ensure stability before closing the incident. Thank you for your patience.

  4. resolved Apr 17, 2026, 03:08 PM UTC

    We are no longer experiencing delays in our Visibility Reporting service and this event is now resolved. The service is operating normally at this time.