WatchGuard incident

2026-04-20 - EMEA - Visibility Reporting Delays

Minor Resolved View vendor source →

WatchGuard experienced a minor incident on April 20, 2026 affecting Log Search and Log Manager:::EMEA and Dashboards and Reports:::EMEA, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 04:03 PM UTC
Resolved
Apr 20, 2026, 07:05 PM UTC
Duration
3h 1m
Detected by Pingoru
Apr 20, 2026, 04:03 PM UTC

Affected components

Log Search and Log Manager:::EMEADashboards and Reports:::EMEA

Update timeline

  1. identified Apr 20, 2026, 04:03 PM UTC

    We have identified an infrastructure issue that is causing data delays in our Visibility Reports service current delays are around 2 hours. We have deployed mitigation actions and the system is starting its recovering process. We'll post our next update in 3 hours, if not sooner.

  2. monitoring Apr 20, 2026, 06:34 PM UTC

    We have scaled up our infrastructure and data delays in the Visibility Reports service have been fully resolved. Our systems show that all services are operating normally and we’re continuing to monitor to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

  3. resolved Apr 20, 2026, 07:05 PM UTC

    This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.