WatchGuard incident

GLOBAL - WatchGuard Cloud Operator management errors

Major Resolved View vendor source →

WatchGuard experienced a major incident on October 16, 2026 affecting Operator Administration:::AMER and Operator Administration:::EMEA and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 07:59 PM UTC
Resolved
Oct 16, 2026, 09:23 PM UTC
Duration
1h 23m
Detected by Pingoru
Oct 16, 2026, 07:59 PM UTC

Affected components

Operator Administration:::AMEROperator Administration:::EMEAOperator Administration:::APAC

Update timeline

  1. investigating Oct 16, 2026, 07:59 PM UTC

    We're investigating unexpected validation errors when attempting to add new WatchGuard Cloud Operators or update existing WatchGuard Cloud Operators. Once we determine the impact and scale of this issue. We'll post our next update in 30 minutes, if not sooner.

  2. investigating Oct 16, 2026, 08:40 PM UTC

    We are continuing to investigate this issue. Attempting to add or modify a WatchGuard Cloud operator will result in an unexpected "Must select at least one account group" error. We'll post our next update in 30 minutes, if not sooner.

  3. resolved Oct 16, 2026, 09:23 PM UTC

    We are no longer experiencing unexpected validation errors when adding or updating WatchGuard Cloud Operators, and this incident is now resolved. Operator management in WatchGuard Cloud is operating normally at this time. We apologize for any impact this may have had on you or your customers.