wallee Outage History

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wallee had 39 outages in the last 2 years totaling 301h 35m of downtime, averaging 1.6 incidents per month.

There were 39 wallee outages since November 3, 2024 totaling 301h 35m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.wallee.com

Minor September 24, 2026

EFT/POS disruption - Acquiring

Detected by Pingoru
Sep 24, 2026, 02:11 PM UTC
Resolved
Sep 25, 2026, 08:31 AM UTC
Duration
18h 20m
Affected: PostFinance Acquiring
Timeline · 2 updates
  1. investigating Sep 24, 2026, 02:11 PM UTC

    Dear Sir or Madam The disruption has been resolved. The following services are fully functional again: EFT/POS Start of disruption: 24.09.2026 12:35:00 End of disruption: 24.09.2026 18:20:00 We apologize for the inconvenience.

  2. resolved Sep 25, 2026, 08:31 AM UTC

    The disruption has been resolved. The following services are fully functional again: EFT/POS PostFinance Acquiring Start of disruption: 24.09.2026 12:35 End of disruption: 24.09.2026 18:20 We apologize for the inconvenience.

Read the full incident report →

Minor September 10, 2026

SIM Provider

Detected by Pingoru
Sep 10, 2026, 11:08 AM UTC
Resolved
Sep 10, 2026, 12:25 PM UTC
Duration
1h 16m
Affected: SIM Provider
Timeline · 2 updates
  1. investigating Sep 10, 2026, 11:08 AM UTC

    We are sorry to inform you that our SIM Provider is experiencing network issues with their data+ SIM cards. Details of the interruption:Data traffic is affected Start time: 11:06 We are working with our partners to find and rectify the problem as a matter of top priority. We will inform you as soon as the data connection is available again without disruption.

  2. resolved Sep 10, 2026, 12:25 PM UTC

    We are pleased to inform you that the services of our SIM Provider are now fully available again. A hardware failure within their IP switching platform caused a brief disruption in the data connection for some SIM cards. Start: ~ 10:21 AM CEST End: ~ 10:57 AM CEST Your devices should be able to re-establish a data connection on their own again. If this does not work, you should restart the device. We apologize for any inconvenience this may have caused and thank you for your understanding.

Read the full incident report →

Minor August 27, 2026

Acquirer Service Interruption

Detected by Pingoru
Aug 27, 2026, 08:51 AM UTC
Resolved
Aug 27, 2026, 08:51 AM UTC
Duration
–
Affected: PostFinance Acquiring
Timeline · 1 update
  1. resolved Aug 27, 2026, 08:51 AM UTC

    PostFinance EFT/POS — Disruption Resolved The disruption affecting PostFinance EFT/POS has been resolved. Card payments using PostFinance Card are working normally again. Thank you for your patience.

Read the full incident report →

Minor August 6, 2026

Service Interruption of PostFinance E-Commerce Payment Methods

Detected by Pingoru
Aug 06, 2026, 09:33 AM UTC
Resolved
Aug 06, 2026, 01:11 PM UTC
Duration
3h 38m
Affected: E-Commerce Payment Processing
Timeline · 3 updates
  1. investigating Aug 06, 2026, 09:33 AM UTC

    We are sorry to inform you that Postfinance Payment Methods (PostFinance Pay, PostFinance Card, PostFinance E-Finance) are temporarily unavailable due to technical issues Details of the interruption: E-Commerce Payment Methods of PostFinance are disrupted Start time: 2026-08-06 08:15 Impacted services: The Following Payment methods are disrupted and might not work: PostFinance Pay, PostFinance Card, PostFinance E-Finance We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  2. resolved Aug 06, 2026, 01:09 PM UTC

    We are pleased to inform you that the issue affecting PostFinance Payment Methods (E-Com and POS) has now been fully resolved, and all services have been fully restored. Details of the Interruption: Start time: 2026-08-07 08:14 AM GMT+2 End time: 2026-08-07 11:58 AM GMT+2 The service is now fully operational. We apologize for any inconvenience caused. We appreciate your patience and understanding.

  3. resolved Aug 06, 2026, 01:11 PM UTC

    We are pleased to inform you that the issue affecting PostFinance Payment Methods (E-Com and POS) has now been fully resolved, and all services have been fully restored. Details of the Interruption: Start time: 2026-08-07 08:14 AM GMT+2 End time: 2026-08-07 11:58 AM GMT+2 The service is now fully operational. We apologize for any inconvenience caused. We appreciate your patience and understanding.

Read the full incident report →

Minor July 14, 2026

Acquirer Service Interruption - PostFinance

Detected by Pingoru
Jul 14, 2026, 10:47 AM UTC
Resolved
Jul 14, 2026, 11:27 AM UTC
Duration
39m
Affected: PostFinance Acquiring
Timeline · 2 updates
  1. investigating Jul 14, 2026, 10:47 AM UTC

    The following services are currently partially or fully affected by a disruption: EFT/POS & E-Commerce Services with Acquiring PostFinance Start of disruption: 14.07.2026 09:40 End of disruption: pending The cause of the disruption is being investigated, and the Partner is doing everything they can to find a solution. We apologize for the inconvenience.

  2. resolved Jul 14, 2026, 11:27 AM UTC

    The disruption has been resolved. The following services are fully functional again: EFT/POS & E-Commerce PostFinance Acquiring Start of disruption: 14.07.2026 09:40:00 End of disruption: 14.07.2026 10:25:00 We apologize for the inconvenience.

Read the full incident report →

Minor May 31, 2026

Service Interruption (TWINT)

Detected by Pingoru
May 31, 2026, 08:07 AM UTC
Resolved
May 31, 2026, 10:30 AM UTC
Duration
2h 23m
Timeline · 2 updates
  1. investigating May 31, 2026, 08:07 AM UTC

    We are sorry to inform you that TWINT is temporarily unavailable due to Technical Reasons. Our systems indicate a large number of failed transactions. Start time: 7.54 Impacted services: TWINT E-Commerce / POS / Wallee-TWINT / Worldline TWINT We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  2. resolved May 31, 2026, 10:30 AM UTC

    We are pleased to inform you that the issue affectingTWINT has now been fully resolved by our Acquirer Partner , and all services have been fully restored. Impacted services: TWINT E-Commerce / POS / Wallee-TWINT / Worldline TWINT Start of outage: Sunday, May 31, 2026, 7:54 a.m. CEST End of outage: Sunday, May 31, 2026, 10:04 a.m. CEST The service is now fully operational. We apologize for any inconvenience caused.

Read the full incident report →

Minor May 18, 2026

Service Interruption Postfinance E-Commerce

Detected by Pingoru
May 18, 2026, 10:53 AM UTC
Resolved
May 18, 2026, 12:59 PM UTC
Duration
2h 5m
Timeline · 2 updates
  1. investigating May 18, 2026, 10:53 AM UTC

    The following services are currently partially or fully affected by a disruption: E-Commerce (PostFinance Pay, PostFinance Card, PostFinance E-Finance) Start of disruption: 18.05.2026 07:31:00 End of disruption: pending The cause of the disruption is being investigated, and our Partner Postfinance is doing everything they can to find a solution. We apologize for the inconvenience.

  2. resolved May 18, 2026, 12:59 PM UTC

    The disruption has been resolved. The following services are fully functional again: E-Commerce (PostFinance Pay, PostFinance Card, PostFinance E-Finance).

Read the full incident report →

Minor April 20, 2026

Service Interruption TWINT

Detected by Pingoru
Apr 20, 2026, 02:46 PM UTC
Resolved
Apr 20, 2026, 02:46 PM UTC
Duration
–
Affected: TWINT
Timeline · 1 update
  1. resolved Apr 20, 2026, 02:46 PM UTC

    We are sorry to inform you that TWINT is temporarily unavailable due to Technical Issues by TWINT. Start time: 20.04.26 14:15 CEST / 12.15 UTC Impacted services: Whole TWINT Ecosystem is currently affected by an Issue. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

Read the full incident report →

Minor April 14, 2026

TWINT Maintenance

Detected by Pingoru
Apr 14, 2026, 10:18 AM UTC
Resolved
Apr 15, 2026, 08:45 AM UTC
Duration
22h 26m
Affected: TWINT
Timeline · 2 updates
  1. investigating Apr 14, 2026, 10:18 AM UTC

    Due to maintenance work, TWINT will not be available between approximately 1 a.m. and 3 a.m. on the night of Monday, 13 April to Tuesday, 14 April. This could cause some disruption in the transactions

  2. resolved Apr 15, 2026, 08:45 AM UTC

    We are pleased to inform you that the TWINT maintenance has been finished, and all services have been fully restored.

Read the full incident report →

Minor April 2, 2026

Service Interruption Mobile Data

Detected by Pingoru
Apr 02, 2026, 01:58 PM UTC
Resolved
Apr 02, 2026, 01:58 PM UTC
Duration
–
Affected: SIM Provider
Timeline · 1 update
  1. resolved Apr 02, 2026, 01:58 PM UTC

    We are sorry to inform you that Mobile data is temporarily unavailable in some regions due to Technical Issues by our Providers. Start time: 02.04.2026 11:00AM Impacted services: Mobile Data We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

Read the full incident report →

Minor February 12, 2026

Scheduled Maintenance

Detected by Pingoru
Feb 12, 2026, 05:00 AM UTC
Resolved
Feb 12, 2026, 05:00 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 12, 2026, 05:00 AM UTC

    We would like to inform you of upcoming scheduled maintenance for our Terminal Backend Services, which will take place on: Date: 12.2.2026 Start time: 05:00 CET End time: 05:30 CET Expected impact: Terminal Backend Services will be temporarily unavailable during this maintenance window. We apologize for any inconvenience this may cause, your patience is highly appreciated.

Read the full incident report →

Minor February 11, 2026

Acquirer Service Interruption (TWINT)

Detected by Pingoru
Feb 11, 2026, 09:30 PM UTC
Resolved
Feb 11, 2026, 09:37 PM UTC
Duration
6m
Affected: TWINT
Timeline · 2 updates
  1. investigating Feb 11, 2026, 09:30 PM UTC

    We are sorry to inform you that one of our Payment Services: TWINT is temporarily unavailable. Details of the interruption: TWINT is still investigating and aware of technical issues with the following services and investigating the issue. Start time: 18:23 The Acquirer/Issuer is working with high pressure to restore the service. For Further Information, please check their official status page.

  2. resolved Feb 11, 2026, 09:37 PM UTC

    We are pleased to inform you that the services of TWINT appear to be fully available again. Details of the interruption: Start time: 18:23 CET End time: 21:30 CET Impacted services: TWINT payment processing The issue was resolved by TWINT.

Read the full incident report →

Minor January 27, 2026

Service Interruption (On-File Transactions)

Detected by Pingoru
Jan 27, 2026, 05:12 PM UTC
Resolved
Feb 02, 2026, 03:00 PM UTC
Duration
5d 21h
Affected: E-Commerce Payment Processing
Timeline · 3 updates
  1. investigating Jan 27, 2026, 05:12 PM UTC

    We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing. Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state. Start time: 2026-01-27 17:00 Impacted services: Transaction On-File Token processing We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  2. monitoring Jan 27, 2026, 07:03 PM UTC

    We update you regarding the ongoing service interruption affecting the processing of on-file transactions. Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors. We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

  3. resolved Feb 02, 2026, 03:00 PM UTC

    We are pleased to inform you that the issue affecting Transaction On-File Token has now been fully resolved, and all services have been fully restored. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

Read the full incident report →

Minor December 19, 2025

Service Interruption Terminal payment processing

Detected by Pingoru
Dec 19, 2025, 12:26 PM UTC
Resolved
Dec 19, 2025, 01:02 PM UTC
Duration
36m
Affected: Terminal (POS) Payment Processing
Timeline · 2 updates
  1. investigating Dec 19, 2025, 12:26 PM UTC

    We are sorry to inform you that Terminal POS Processing is currently partially disrupted. Details of the interruption: We have identified a partial outage. Some Transactions might Fail to process. Start time: [12:00 PM UTC] Impacted services: Terminal payment processing. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  2. resolved Dec 19, 2025, 01:02 PM UTC

    We are pleased to inform you that the issue affecting POS Transactions has now been fully resolved, and all services have been fully restored. Details of the Interruption: VCS decline rate too high Start time: 12:00 End time: 12:40 The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

Read the full incident report →

Minor December 9, 2025

Service Interruption (Cloud API Terminal Processing)

Detected by Pingoru
Dec 09, 2025, 03:48 PM UTC
Resolved
Dec 10, 2025, 08:47 AM UTC
Duration
16h 59m
Affected: Terminal (POS) Payment Processing
Timeline · 2 updates
  1. investigating Dec 09, 2025, 03:48 PM UTC

    We are sorry to inform you that the Cloud API Terminal Processing is currently Partially Outtaged. Details of the interruption: All merchants using the Cloud API and Protel are currently affected. affected systems may receive a 2000 Processing error response. Start time: 2025-12-09 14:52 GMT+1 Impacted services: Terminal Cloud API & Protel Payment Processing We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  2. resolved Dec 10, 2025, 08:47 AM UTC

    We are pleased to inform you that the issue affecting the Cloud API Terminal Processing has now been fully resolved, and all services have been fully restored. Details of the Interruption: Start time: 2025-12-09 14:52 GMT+1 End time: 2025-12-10 06:00 GMT+1 The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

Read the full incident report →

Minor December 8, 2025

Service Interruption - SIM Cards on POS

Detected by Pingoru
Dec 08, 2025, 05:15 PM UTC
Resolved
Dec 09, 2025, 04:36 PM UTC
Duration
23h 21m
Affected: SIM Provider
Timeline · 2 updates
  1. investigating Dec 08, 2025, 05:15 PM UTC

    We are sorry to inform you that the internet connection through SIM Card is partly temporarily unavailable due to a technical issue on our SIM Provider site. Our Partner is continuing to work around the clock to resolve the issue and will keep you informed. Thank you for your patience.

  2. resolved Dec 09, 2025, 04:36 PM UTC

    We are pleased to inform you that the issue affecting the SIM Cards on POS has now been fully resolved, and all services have been fully restored. Details of the Interruption: Start time: 2025-12-08 17:15 GMT+1 End time: 2025-12-09 16:35 GMT+1 The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. [If applicable, add any improvements made, e.g., "In addition, we've made system enhancements to prevent similar disruptions in the future."] We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

Read the full incident report →

Minor November 11, 2025

Service Interruption - Internet Connection on POS

Detected by Pingoru
Nov 11, 2025, 10:57 AM UTC
Resolved
Nov 11, 2025, 04:03 PM UTC
Duration
5h 6m
Timeline · 3 updates
  1. investigating Nov 11, 2025, 10:57 AM UTC

    We are sorry to inform you that the Internet Connection through SIM Card is temporarily unavailable due to technical issues Workaround: Please use your Wi-Fi connection. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  2. identified Nov 11, 2025, 01:12 PM UTC

    We update you regarding the ongoing service interruption affecting SIM Card Connection- Resolution Progress: Our SIM Provider is currently analysing the problem in order to fix it as quickly as possible. We will inform you as soon as we have more information. Workaround: Please use your Wi-Fi Connection Instructions for activating WiFi: Settings Device settings Code: 2005 WiFi configuration Select WiFi network and connect Deactivate mobile data Settings Device settings Code: 2005 GSM configuration Switch off mobile data We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

  3. resolved Nov 11, 2025, 04:03 PM UTC

    We are pleased to inform you that the issue affecting our SIM Card Provider has now been fully resolved, and all services have been fully restored. Details of the Interruption: Unfortunately, there were problems between their APN authentication platform and their backend, which meant that no new data connections could be opened. The service is now fully operational. We apologize for any inconvenience caused. We appreciate your patience and understanding.

Read the full incident report →

Minor October 3, 2025

Service Interruption - Phone Hotline

Detected by Pingoru
Oct 03, 2025, 08:13 AM UTC
Resolved
Oct 03, 2025, 09:34 AM UTC
Duration
1h 20m
Timeline · 2 updates
  1. investigating Oct 03, 2025, 08:13 AM UTC

    We are sorry to inform you that Sunrise is temporarily unavailable due to a general outage Details of the interruption: See the main page https://xn--allestrungen-9ib.ch/stoerung/sunrise/ Impacted services: Phone Hotline We apologize for any inconvenience this may cause, if you need support please contact us through E-Mail. Thank you for your patience.

  2. resolved Oct 03, 2025, 09:34 AM UTC

    We are pleased to inform you that the issue affecting our Phone Hotline has now been fully resolved, and all services have been fully restored. Details of the Interruption: Interruption at Sunrise Provider Start time: 03.10.2025 around 08:15 End time: 03.10.2025 09:30 The service is now fully operational. We apologize for any inconvenience caused.

Read the full incident report →

Minor September 2, 2025

Service Interruption - Payments with VISA

Detected by Pingoru
Sep 02, 2025, 08:13 AM UTC
Resolved
Sep 03, 2025, 04:25 PM UTC
Duration
1d 8h
Affected: E-Commerce Payment Processing
Timeline · 2 updates
  1. investigating Sep 02, 2025, 08:13 AM UTC

    We are sorry to inform you that there are some interruptions in the iFrame Payment Form when paying with Click to Pay. Details of the interruption: Payment form broken with active click to pay. Workaround: It works correctly when Click to pay is inactive Start time: 01.09.2025 Impacted services: VISA, iFrame , Click to Pay We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  2. resolved Sep 03, 2025, 04:25 PM UTC

    We are pleased to inform you that the issue affecting Click to Pay has now been fully resolved, and all services have been fully restored. The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

Read the full incident report →

Minor August 14, 2025

Scheduled Maintenance PostFinance

Detected by Pingoru
Aug 14, 2025, 12:00 PM UTC
Resolved
Aug 14, 2025, 12:00 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Aug 14, 2025, 12:00 PM UTC

    We would like to inform you of upcoming scheduled maintenance for PostFinance Pay, Card, E-Finance & Instant Payout, which will take place on: PostFinance Pay / PostFinance Card Start: 17.08.2025, 02:00 AM End: 17.08.2025, 03:00 AM PostFinance E-Finance Start: 16.08.2025, 06:00 PM End: 17.08.2025, 10:00 AM Instant Payout Start: 16.08.2025, 10:00 AM End: 17.08.2025, 03:00 AM We apologize for any inconvenience this may cause, your patience is highly appreciated.

Read the full incident report →

Minor July 23, 2025

SIM Card Provider unterruption

Detected by Pingoru
Jul 23, 2025, 04:57 PM UTC
Resolved
Jul 24, 2025, 07:29 AM UTC
Duration
14h 32m
Timeline · 2 updates
  1. investigating Jul 23, 2025, 04:57 PM UTC

    We are sorry to inform you that our SIM Provider is temporarily unavailable. We are currently experiencing problems with the data connection of our data+ SIM cards and our data+ OpenVPN service. SIM cards are losing their data connection or are unable to re-open it. Together with our partners, we are working with the highest priority on solving these connectivity issues. We will inform you as soon as the data connection is possible again without any disruptions. Workaround: Please use your WI-FI connection We will update you as soon as the problem has been solved

  2. resolved Jul 24, 2025, 07:29 AM UTC

    We would like to inform you that we have now resolved the previously reported outage of our data+ SIM cards and data connections as well as the OpenVPN service are working as usual. Your devices should be able to re-establish the data connection independently. However, if you continue to experience problems, please contact us. Start time: 23.07.2025 17:00 End time: 23.07.2025 20:30 Impacted services: POS SIM Card Service We apologize for any inconvenience caused, and thank you for your understanding.

Read the full incident report →

Minor July 1, 2025

Service Interruption (E-Commerce Payments)

Detected by Pingoru
Jul 01, 2025, 09:49 AM UTC
Resolved
Jul 01, 2025, 09:54 AM UTC
Duration
5m
Affected: E-Commerce Payment Processing
Timeline · 2 updates
  1. investigating Jul 01, 2025, 09:49 AM UTC

    We are sorry to inform you that E-Commerce Payment Processing are experiencing a partial outage due to technical issues. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  2. resolved Jul 01, 2025, 09:54 AM UTC

    We are happy to inform you that the issue affecting E-Commerce Processing has now been fully resolved, and all services have been fully restored. The service is now fully operational. Our team has implemented the necessary fixes, and all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

Read the full incident report →

Minor June 3, 2025

Invoice creation

Detected by Pingoru
Jun 03, 2025, 11:46 AM UTC
Resolved
Jun 03, 2025, 02:51 PM UTC
Duration
3h 4m
Affected: Merchant Portal
Timeline · 2 updates
  1. investigating Jun 03, 2025, 11:46 AM UTC

    We are sorry to inform you that the invoice service is temporarily unavailable due to technical issues. Details of the interruption: Invoices cannot be created and therefore sent to the customers. Start time: 03.06.2025 End Time: A Hotfix is already planned and will be deployed today. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  2. resolved Jun 03, 2025, 02:51 PM UTC

    We are pleased to inform you that the issue affecting invoice creationhas now been fully resolved, and all services have been fully restored. The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

Read the full incident report →

Minor May 6, 2025

Service Interruption (Terminal Processing)

Detected by Pingoru
May 06, 2025, 03:53 PM UTC
Resolved
May 07, 2025, 12:29 AM UTC
Duration
8h 36m
Affected: Terminal (POS) Payment Processing
Timeline · 2 updates
  1. investigating May 06, 2025, 03:53 PM UTC

    We are sorry to inform you that Terminal POS Processing is currently partially disrupted. Details of the interruption: We have identified a partial outage. Some Transactions might Fail to process. Start time: 06.05.2025 15:34 Impacted services: Terminal POS Processing We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

  2. resolved May 07, 2025, 12:29 AM UTC

    We are pleased to inform you that the issue affecting Terminal Service has now been fully resolved, and all services have been fully restored. Details of the Interruption: Start time: 15:34 End time: 17:36 The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

Read the full incident report →

Minor April 9, 2025

Problem Identified

Detected by Pingoru
Apr 09, 2025, 10:27 AM UTC
Resolved
Apr 09, 2025, 01:22 PM UTC
Duration
2h 54m
Timeline · 3 updates
  1. investigating Apr 09, 2025, 10:27 AM UTC

    We update you regarding the ongoing service interruption affecting e-commerce payments. Our team is working to resolve the issue as quickly as possible. We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

  2. investigating Apr 09, 2025, 10:49 AM UTC

    We update you regarding the ongoing service interruption affecting e-commerce payments. The problem seems to be affecting GICC services with Worldline. We are making progress and will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

  3. resolved Apr 09, 2025, 01:22 PM UTC

    We are pleased to inform you that the issue affecting e-commerce payments has now been fully resolved, and all services have been fully restored. The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

Read the full incident report →