Service Interruption (On-File Transactions)

Update timeline

1. investigating Jan 27, 2026, 05:12 PM UTC

   We are sorry to inform you that we are currently experiencing issues with On-File (Token) Transaction Processing. Details of the interruption: Transactions that use On-File Tokens fail to process correctly and stay on "processing" state. Start time: 2026-01-27 17:00 Impacted services: Transaction On-File Token processing We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

2. monitoring Jan 27, 2026, 07:03 PM UTC

   We update you regarding the ongoing service interruption affecting the processing of on-file transactions. Resolution Progress: We have identified a peak in failing transactions regarding processing of Moto and On-File Transactions on certain processors. We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

3. resolved Feb 02, 2026, 03:00 PM UTC

   We are pleased to inform you that the issue affecting Transaction On-File Token has now been fully resolved, and all services have been fully restored. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.