wallee Outage History

Started Apr 03, 2025, 11:26 AM UTC· resolved Apr 03, 2025, 11:39 AM UTC

1. investigating Apr 03, 2025, 11:26 AM UTC

   We are sorry to inform you that POS services are temporarily unavailable due to technical issues. Start time: 03.04.25 - 11:25 Impacted services: POS services (VCS) We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

2. resolved Apr 03, 2025, 11:39 AM UTC

   We are pleased to inform you that the issue affecting POS services has now been fully resolved, and all services have been fully restored. End time: 03.04.25 - 11:38 We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

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Started Mar 30, 2025, 11:16 AM UTC· resolved Mar 31, 2025, 10:06 AM UTC

1. investigating Mar 30, 2025, 11:16 AM UTC

   We are sorry to inform you that the daily balance trigger is temporarily unavailable due to a technical issue Details of the interruption: Investigating Start time: 30.03.2025 Impacted services: POS Daily Balance We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

2. monitoring Mar 30, 2025, 12:27 PM UTC

   We update you regarding the ongoing service interruption affecting the daily balance closing. Workaround: Live Transactions are working as usual, only daily closing is affected by this interruption. We will keep you informed and provide another update as soon as the issue is resolved. Thank you for your continued patience and understanding.

3. resolved Mar 31, 2025, 10:06 AM UTC

   We are pleased to inform you that the issue affecting daily balances has now been fully resolved, and all services have been fully restored. Details of the Interruption: The interruption has been caused by a delay in communication from VCS to Portal due to an outage on FIS service that is now resolved. We were not receiving all the final balance reports timely. The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

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Started Mar 29, 2025, 11:05 PM UTC· resolved Mar 29, 2025, 11:31 PM UTC

1. investigating Mar 29, 2025, 11:05 PM UTC

   We are sorry to inform you that the POS System is temporarily unavailable due to a VCS interruption. Details of the interruption:Terminals will not be able to connect to VCS until this issue. Problem started at 22:44:04 We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

2. resolved Mar 29, 2025, 11:31 PM UTC

   We are pleased to inform you that the issue affecting the POS Server has now been fully resolved, and all services have been fully restored. Details of the Interruption: The VCS System was down for an internal interruption and had to be restarted manually Start time: 22:44 End time: 23: 20 The service is now fully operational. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

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Started Mar 13, 2025, 08:12 PM UTC· resolved Mar 13, 2025, 08:35 PM UTC

1. investigating Mar 13, 2025, 08:12 PM UTC

   We are sorry to inform you that Terminal Processing (POS) is temporarily unavailable due to A technical issue. Start time: 13.03.2025 20:00 Impacted services: Processing of POS Transactions We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

2. resolved Mar 13, 2025, 08:35 PM UTC

   We are pleased to inform you that the issue affecting the terminal processing (POS) has now been fully resolved, and all services have been fully restored. Details of the Interruption: Start time: 13.03.2025 20:00 End time: 13.03.2025 20:30 The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

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Started Mar 12, 2025, 01:24 AM UTC· resolved Mar 12, 2025, 02:50 AM UTC

1. investigating Mar 12, 2025, 01:24 AM UTC

   The Merchant Portal is currently only partially available. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

2. resolved Mar 12, 2025, 02:50 AM UTC

   The issue has been identified and resolved. Everything is now functioning normally again. Thank you for your patience!

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Started Feb 27, 2025, 07:07 AM UTC· resolved Feb 28, 2025, 10:13 AM UTC

1. investigating Feb 27, 2025, 07:07 AM UTC

   The system is responding too slow for requests. The issue is mitigated - we monitor the issue further and adapt when needed.

2. monitoring Feb 27, 2025, 08:28 AM UTC

   The issue is mitigated. We monitor the issue and adjust when needed.

3. resolved Feb 28, 2025, 10:13 AM UTC

   We are pleased to inform you that the issue affecting the speed of our portal has now been fully resolved, and all services have been fully restored. We apologize for any inconvenience caused and appreciate your patience and understanding.

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Started Jan 17, 2025, 11:01 AM UTC· resolved Jan 17, 2025, 01:21 PM UTC

1. investigating Jan 17, 2025, 11:01 AM UTC

   Dear customers, We are currently experiencing a service degradation in the data connectivity of our data+ SIM cards. SIM cards lose their current data session or cannot open new data sessions. According to current knowledge, not all data+ SIM cards are affected. Together with our partners, we are working with the highest priority on solving these connectivity issues. We will inform you as soon as the data connection is possible again without any disruptions. If you have any further questions in the meantime, please do not hesitate to contact our support team at [email protected]. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

2. resolved Jan 17, 2025, 01:21 PM UTC

   Dear customers, We would like to inform you that our partner has fixed the problem and our tests also show that there are no further problems. If, contrary to expectations, you continue to experience problems, please contact [email protected] There was a disruption on the IPX interface that connects our core network to the local network providers. We apologize for any inconvenience caused and thank you for your understanding.

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Started Jan 14, 2025, 08:50 AM UTC· resolved Jan 14, 2025, 11:38 AM UTC

1. investigating Jan 14, 2025, 08:50 AM UTC

   We are currently investigating reports of a possible partial service interruption at our POS services. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

2. identified Jan 14, 2025, 10:01 AM UTC

   We are currently experiencing issues with the Cloud API. As a workaround, we recommend manually entering data directly on the terminal or using the local interface. The root cause has been identified, and a release to resolve the issue is being prepared. We appreciate your patience and understanding as we work to restore full functionality.

3. identified Jan 14, 2025, 10:51 AM UTC

   We inform you that Portal will be unavailable for approximately 10 minutes due to the release of this fix. Start time: [14.01.2025 & 11:00] Impacted services: Wallee Portal We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue as quickly as possible. We will keep you informed and provide an update soon. Thank you for your patience.

4. resolved Jan 14, 2025, 11:38 AM UTC

   We are pleased to inform you that the issue affecting the Terminal POS processing has now been fully resolved, and all services have been fully restored. Details of the Interruption: Start time: [14.01.2025 & 08:50] End time: [14.01.2025 & 11:25] The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

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Started Jan 08, 2025, 05:40 PM UTC· resolved Jan 08, 2025, 06:38 PM UTC

1. investigating Jan 08, 2025, 05:40 PM UTC

   We are currently investigating reports of a possible partial service interruption at Wallee Portal. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

2. resolved Jan 08, 2025, 06:38 PM UTC

   We are pleased to inform you that the issue affecting the Portal has now been fully resolved, and all services have been fully restored. Details of the Interruption: Start time: [08.01.2025 / 17:40] End time: [08.01.2025 / 17:50] The service is now fully operational. Our team has implemented the necessary fixes, and we are confident that all systems are functioning as expected. We apologize for any inconvenience caused. We appreciate your patience and understanding as we worked to resolve the service interruption.

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Started Dec 08, 2024, 01:30 PM UTC· resolved Dec 08, 2024, 01:57 PM UTC

1. investigating Dec 08, 2024, 01:30 PM UTC

   We are currently investigating reports of a possible partial service interruption at our POS services. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

2. identified Dec 08, 2024, 01:51 PM UTC

   The cause of the disruption has been identified and working to resolve the issue is our top priority. As soon as the problem is solved, we will announce this.

3. resolved Dec 08, 2024, 01:57 PM UTC

   The error has been resolved. The service POS services is running smoothly again and we will continue to monitor it. We apologise for the inconvenience caused.

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Started Nov 20, 2024, 04:06 PM UTC· resolved Nov 20, 2024, 04:46 PM UTC

1. investigating Nov 20, 2024, 04:06 PM UTC

   We are currently investigating reports of a possible partial service interruption at portal. Our team is working with high pressure to restore the service. We apologize for any inconvenience this may cause.

2. resolved Nov 20, 2024, 04:46 PM UTC

   The error has been resolved. The service portal is running smoothly again. We apologize for the inconvenience caused.

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Started Nov 20, 2024, 06:56 AM UTC· resolved Nov 20, 2024, 09:25 AM UTC

1. investigating Nov 20, 2024, 06:56 AM UTC

   We are currently investigating reports of a possible partial service interruption at Wallee Portal. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

2. identified Nov 20, 2024, 07:11 AM UTC

   The cause of the disruption has been identified and working to resolve the issue is our top priority. As soon as the problem is solved, we will announce this.

3. resolved Nov 20, 2024, 08:58 AM UTC

   The error has been resolved. The Wallee Portal is running smoothly again. We apologise for the inconvenience caused.

4. identified Nov 20, 2024, 09:06 AM UTC

   The cause of the disruption has been identified and working to resolve the issue is our top priority. As soon as the problem is solved, we will announce this.

5. resolved Nov 20, 2024, 09:25 AM UTC

   The error has been resolved. The service Wallee Portal is running smoothly again. We apologise for the inconvenience caused.

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Started Nov 12, 2024, 11:15 AM UTC· resolved Nov 12, 2024, 01:27 PM UTC

1. investigating Nov 12, 2024, 11:15 AM UTC

   We are currently investigating reports of a possible partial service interruption for PostFinance E-Commerce payment with PF Pay / PF Card / PF E-Finance. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

2. resolved Nov 12, 2024, 01:27 PM UTC

   The error has been resolved. The PostFinance E-Commerce Payment is running smoothly again. Time of interruption 12.11.2024 11:15 - 11:52 Uhr We apologize for the inconvenience caused.

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Started Nov 03, 2024, 08:06 AM UTC· resolved Nov 03, 2024, 11:19 AM UTC

1. investigating Nov 03, 2024, 08:06 AM UTC

   We are currently investigating reports of a possible partial service interruption at PostFinance Checkout. The portal can currently not be accessed. Our team is working with high pressure to restore the service. We apologise for any inconvenience this may cause.

2. monitoring Nov 03, 2024, 08:34 AM UTC

   The cause of the disruption has been identified and working to resolve the issue is our top priority. As soon as the problem is solved, we will announce this.

3. resolved Nov 03, 2024, 11:19 AM UTC

   The error has been resolved. The service PostFinance Checkout is running smoothly again. We apologise for the inconvenience caused.

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