Waldo incident

⚠️ Issue Loading Waldo on Microsoft Teams Desktop

Minor Resolved View vendor source →

Waldo experienced a minor incident on February 13, 2026, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2026, 04:29 PM UTC
Resolved
Feb 13, 2026, 04:32 PM UTC
Duration
3m
Detected by Pingoru
Feb 13, 2026, 04:29 PM UTC

Update timeline

  1. investigating Feb 13, 2026, 04:29 PM UTC

    Some users may experience issues loading Waldo within the **Microsoft Teams Desktop** app. ### 🔍 What’s happening? Waldo may fail to load entirely inside the desktop client. This behavior appears to be linked to a **recent Microsoft Teams update** that prevents the app from redirecting to the correct URL. > **Good news:** Waldo continues to work perfectly on the **Web version** of Teams. ### 💡 Effective Workarounds To fix this, we recommend the following steps: 1. **Clear the Microsoft Teams Desktop Cache** This is currently the most effective fix and resolves the issue for most users. 👉 [Full step-by-step guide here](https://customer.hellowaldo.app/hc/en-us/articles/25139437049234-How-to-clear-the-cache-in-Microsoft-Teams) 2. **Use the Web Version of Teams** Waldo runs flawlessly at [https://teams.microsoft.com](https://teams.microsoft.com) --- ### 🤝 Resolution Progress We are currently in contact with Microsoft to resolve this issue permanently. We will share more updates as soon as we have them. Thank you for your patience and understanding. **The Waldo Team**