Voxtelesys experienced a notice incident on June 16, 2023 affecting SIP Outbound Calling and SIP Inbound Calling and 1 more component, lasting 13h 40m. The incident has been resolved; the full update timeline is below.
Affected components
SIP Outbound CallingSIP Inbound CallingAPI Outbound CallingAPI Inbound CallingHosted 3CX
Update timeline
- monitoring Jun 16, 2023, 04:13 PM UTC
Voxtelesys NOC was alerted of packetloss affecting our DFW datacenter. The issue was isolated to a single Tier-1 upstream transit provider, which we immediately withdrew from our BGP routing. We are continuing to monitor, but at this point the packetloss has cleared up.
- resolved Jun 17, 2023, 05:53 AM UTC
Further investigation showed a fiber cut which has now been spliced.