Connectivity Degradation: Cloudflare-Protected 3CX Instances

Update timeline

1. investigating Feb 20, 2026, 06:47 PM UTC

   We are investigating monitoring alerts and customer reports of degraded connectivity affecting 3CX instances protected by Cloudflare. Our team is currently coordinating with Cloudflare support to identify the cause and implement a fix.

2. identified Feb 20, 2026, 06:50 PM UTC

   A workaround is rolling out which should restore connectivity immediately for most users; no manual action is required on your part at this time.

3. monitoring Feb 20, 2026, 07:18 PM UTC

   Cloudflare's support has confirmed an issue is occurring with its Magic Transit services. Our engineers have had positive test results for the rerouting of traffic around Cloudflare and are proactively monitoring network traffic to ensure this bypass remains effective while we await a final update from Cloudflare on restoration. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets

4. resolved Feb 21, 2026, 03:07 AM UTC

   Cloudflare has reported complete service restoration and officially closed the underlying incident affecting their network. Our network engineering team is maintaining the current network workaround as a proactive measure while we independently verify the stability of their fix. We do not anticipate any further service disruptions related to this event, and we will ensure stability before transitioning traffic back to standard routing.