3CX Mobile Push Notification Delivery Issues

Update timeline

1. investigating Apr 09, 2026, 02:53 PM UTC

   We are currently investigating reports of some users not receiving push notifications on the 3CX Mobile App.

2. monitoring Apr 09, 2026, 02:54 PM UTC

   We have identified a connectivity issue affecting some push notification deliveries and have implemented a routing adjustment to bypass the specific external routing irregularity. Immediate testing has shown positive results, and that notifications are delivering successfully. No action is required from your end as we will continue to monitor for stability. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets

3. resolved Apr 10, 2026, 12:55 AM UTC

   There have been no further reports of missing push notifications and all tests continue to pass. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets