Voxtelesys incident

3CX Mobile Push Notification Delivery Issues

Voxtelesys experienced a notice incident on April 9, 2026 affecting Hosted 3CX, lasting 12h 8m. The incident has been resolved; the full update timeline is below.

Started: Apr 09, 2026, 12:47 PM UTC
Resolved: Apr 10, 2026, 12:55 AM UTC
Duration: 12h 8m
Detected by Pingoru: Apr 09, 2026, 12:47 PM UTC

Affected components

Hosted 3CX

Update timeline

investigating Apr 09, 2026, 02:53 PM UTC

We are currently investigating reports of some users not receiving push notifications on the 3CX Mobile App.
monitoring Apr 09, 2026, 02:54 PM UTC

We have identified a connectivity issue affecting some push notification deliveries and have implemented a routing adjustment to bypass the specific external routing irregularity. Immediate testing has shown positive results, and that notifications are delivering successfully. No action is required from your end as we will continue to monitor for stability. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets
resolved Apr 10, 2026, 12:55 AM UTC

There have been no further reports of missing push notifications and all tests continue to pass. Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets