Voxtelesys experienced a notice incident on August 1, 2024 affecting SIP Outbound Calling and SIP Inbound Calling and 1 more component, lasting 6h 10m. The incident has been resolved; the full update timeline is below.
Affected components
SIP Outbound CallingSIP Inbound CallingHosted 3CX
Update timeline
- identified Aug 01, 2024, 10:02 PM UTC
Voxtelesys NOC was alerted of a downed circuit affecting our DFW datacenter. The issue was isolated to a single Tier-1 upstream transit provider, which was automatically withdrawn from routing. Within 30 seconds, alternative IP transit providers successfully rerouted the affected traffic. We have an active trouble ticket with the implicated IP transit provider who is suspecting a potential fiber cut in Mckinney, TX. We are continuing to monitor.
- resolved Aug 02, 2024, 04:12 AM UTC
Further investigation showed a fiber cut which has now been spliced.