Voxtelesys experienced a notice incident on October 8, 2024 affecting Inbound eFax and Outbound eFax, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Inbound eFaxOutbound eFax
Update timeline
- monitoring Oct 08, 2024, 06:17 PM UTC
We've identified an issue that may have impacted faxes sent through our eFax service between at 9:38 AM to 12:44 PM CST today. Some faxes may have been returned with the reason “Failed to Deliver - Error: Internal Failure”. A fix has been successfully implemented. If your faxes were impacted, please resend them at your convenience. We will continue to monitor. Thank you for your patience and understanding.
- resolved Oct 08, 2024, 10:17 PM UTC
The incident has been resolved, and successful eFax delivery rates returned to normal. Thank you for your patience as we worked to address the issue.