Voximplant incident

Problem with switching operator statuses for some customers in the US region

Major Resolved View vendor source →

Voximplant experienced a major incident on April 23, 2026 affecting Agent campaigns and ACD and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2026, 06:40 PM UTC
Resolved
Apr 23, 2026, 06:55 PM UTC
Duration
15m
Detected by Pingoru
Apr 23, 2026, 06:40 PM UTC

Affected components

Agent campaignsACDSoftphonePDS

Update timeline

  1. investigating Apr 23, 2026, 06:53 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 23, 2026, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2026, 07:52 PM UTC

    This incident has been resolved.