Resolved after 5 days 3 hours, affecting ACD, on October 7, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
ACD
Update timeline
- investigating Oct 09, 2026, 01:37 PM UTC
Автоматическое распределение вызовов (ACD) испытывает сбои в регионе Russia 2. Входящие вызовы могут неправильно направляться к доступным операторам.
- monitoring Oct 15, 2026, 07:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2026, 10:57 AM UTC
This incident has been resolved.
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