Vouched Outage History

Vouched is up right now

Pingoru has recorded 50 incidents for Vouched: 19 in the last 12 months and 2 in the last 90 days.

Source: status.vouched.id

50incidents recorded
19last 12 months
2last 90 days
79 minutestypical duration
Incidents per month
024AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Vouched in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202642 of 720 (0%)
May 202641 of 744 (0%)
June 202610 of 720 (0%)
July 202632 of 744 (0%)
August 202617 of 744 (1%)
September 202610 of 720 (0%)
October 202611 of 744 (0%)
November 202600 of 123 (0%)

Incidents, newest first

Major October 1, 2026 Increase in Rejection Rates due to ID Data Extraction 1h 9m API, JS Plugin

Started Oct 01, 2026, 06:45 PM UTC· resolved Oct 01, 2026, 07:55 PM UTC

  1. investigating Oct 01, 2026, 06:45 PM UTC

    We are currently investigating an increase in rejection rates related to ID data extraction.

  2. identified Oct 01, 2026, 07:12 PM UTC

    We identified an issue with a data provider as the cause and will continue to investigate.

  3. resolved Oct 01, 2026, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 1, 2026 Elevated latency and error rates for AML screening checks 6h 30m API

Started Aug 01, 2026, 07:00 AM UTC· resolved Aug 01, 2026, 01:31 PM UTC

  1. investigating Aug 01, 2026, 07:00 AM UTC

    We are currently investigating an issue with a data provider.

  2. resolved Aug 01, 2026, 01:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026 Elevated latency and error rates with Private SSN and DOB API 21m API

Started Jul 21, 2026, 09:07 PM UTC· resolved Jul 21, 2026, 09:28 PM UTC

  1. investigating Jul 21, 2026, 09:07 PM UTC

    We are investigate an issue with a 3rd party provider

  2. monitoring Jul 21, 2026, 09:17 PM UTC

    3rd party provider is mitigating the issue and error rates are decreasing.

  3. resolved Jul 21, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 20, 2026 Elevated errors on AML screening checks 6m API

Started Jul 20, 2026, 03:42 PM UTC· resolved Jul 20, 2026, 03:48 PM UTC

  1. investigating Jul 20, 2026, 03:42 PM UTC

    We are experiencing an elevated rate of errors when submitting AML screening checks. We are currently investigating the issue.

  2. resolved Jul 20, 2026, 03:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 14, 2026 SSN and DOB API Outage 1h 44m API

Started Jul 14, 2026, 06:32 AM UTC· resolved Jul 14, 2026, 08:17 AM UTC

  1. investigating Jul 14, 2026, 06:32 AM UTC

    We are currently investigating the situation.

  2. resolved Jul 14, 2026, 08:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026 DLV Outage 1h 7m API

Started Jun 18, 2026, 03:43 PM UTC· resolved Jun 18, 2026, 04:51 PM UTC

  1. investigating Jun 18, 2026, 03:43 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 18, 2026, 04:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 27, 2026 Documentation Outage 36m

Started May 27, 2026, 03:28 PM UTC· resolved May 27, 2026, 04:04 PM UTC

  1. investigating May 27, 2026, 03:28 PM UTC

    We're currently experiencing a disruption to our documentation due to an ongoing outage with one of our third-party vendors. Our team is monitoring the situation closely and will provide updates as more information becomes available. We apologize for the inconvenience.

  2. investigating May 27, 2026, 04:03 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 27, 2026, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 12, 2026 Dashboard Analytics page loading issues 2m Management Portal

Started May 12, 2026, 08:12 PM UTC· resolved May 12, 2026, 08:14 PM UTC

  1. investigating May 12, 2026, 08:12 PM UTC

    We are currently investigating an issue causing our Dashboard Analytics page to not load properly.

  2. resolved May 12, 2026, 08:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 8, 2026 UK Address Based DOB Verification elevated error rate 35m API

Started May 08, 2026, 12:58 PM UTC· resolved May 08, 2026, 01:33 PM UTC

  1. investigating May 08, 2026, 12:58 PM UTC

    We are investigating an issue with UK address based DOB verifications related to a 3rd party provider

  2. resolved May 08, 2026, 01:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2026 UK Address Based DOB Verification elevated error rate 30m API

Started May 07, 2026, 03:33 PM UTC· resolved May 07, 2026, 04:03 PM UTC

  1. investigating May 07, 2026, 03:33 PM UTC

    We are currently investigating an elevated error rate for our UK based DOB verifications.

  2. resolved May 07, 2026, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2026 Vouched Dashboard Login Issue 28m Management Portal

Started Apr 28, 2026, 06:55 PM UTC· resolved Apr 28, 2026, 07:23 PM UTC

  1. investigating Apr 28, 2026, 06:55 PM UTC

    We are currently investigating the issue.

  2. resolved Apr 28, 2026, 07:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 16, 2026 IP Validation Scoring Anomaly 1h

Started Apr 16, 2026, 07:00 PM UTC· resolved Apr 16, 2026, 08:00 PM UTC

  1. resolved Apr 16, 2026, 07:00 PM UTC

    Customers may have experienced anomalies in IP Validation scoring as part of our CrossCheck API. This occurred between 3:00 PM - 4:00 PM EDT. This incident is now resolved.

Read the full incident report →

Major April 12, 2026 ITIN Outage 2h 7m API

Started Apr 12, 2026, 07:27 PM UTC· resolved Apr 12, 2026, 09:35 PM UTC

  1. investigating Apr 12, 2026, 07:27 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 12, 2026, 08:17 PM UTC

    We are seeing positive recovery as of 1pm PST and are continuing to monitor.

  3. resolved Apr 12, 2026, 09:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 3, 2026 ITIN Outage 3h 13m API

Started Apr 03, 2026, 02:13 PM UTC· resolved Apr 03, 2026, 05:27 PM UTC

  1. investigating Apr 03, 2026, 02:13 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 03, 2026, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 14, 2025 Increased latency and error rates with the SSN and DOB verification APIs 1h 10m API

Started Dec 14, 2025, 12:31 AM UTC· resolved Dec 14, 2025, 01:42 AM UTC

  1. investigating Dec 14, 2025, 12:31 AM UTC

    We are investigating an issue that is affecting our private-ssn and DOB endpoints. Other API endpoints are operating normally.

  2. identified Dec 14, 2025, 12:53 AM UTC

    A data provider outage has occurred and is ongoing. Working to determine likely duration of the outage.

  3. monitoring Dec 14, 2025, 01:08 AM UTC

    The provider investigation is ongoing. Anticipating an update within 30 minutes.

  4. resolved Dec 14, 2025, 01:42 AM UTC

    Data provider reports the issue has been resolved.

Read the full incident report →

Notice November 25, 2025 ITIN Outage – API

Started Nov 25, 2025, 09:19 PM UTC· resolved Nov 25, 2025, 09:19 PM UTC

  1. resolved Nov 25, 2025, 09:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 25, 2025 ITIN Outage 1h 28m API

Started Nov 25, 2025, 07:45 PM UTC· resolved Nov 25, 2025, 09:13 PM UTC

  1. investigating Nov 25, 2025, 07:45 PM UTC

    We are currently investigating an issue affecting ITIN requests. Our team is actively working to identify the cause and restore normal service. Updates will be provided as we learn more.

  2. resolved Nov 25, 2025, 09:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 24, 2025 Visual IDV Outage 4m API, JS Plugin

Started Nov 24, 2025, 08:51 PM UTC· resolved Nov 24, 2025, 08:55 PM UTC

  1. investigating Nov 24, 2025, 08:51 PM UTC

    We are investigating an issue with visual IDV related requests.

  2. investigating Nov 24, 2025, 08:55 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 24, 2025, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 29, 2025 Crosscheck API Degraded 1h 36m API

Started Aug 29, 2025, 12:29 AM UTC· resolved Aug 29, 2025, 02:06 AM UTC

  1. investigating Aug 29, 2025, 12:29 AM UTC

    We are currently investigating elevated error rates with our crosscheck API endpoint.

  2. resolved Aug 29, 2025, 02:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 29, 2025 Scheduled maintenance downtime on private SSN service. 2h

Started Jun 29, 2025, 08:00 AM UTC· resolved Jun 29, 2025, 10:00 AM UTC

  1. resolved Jun 29, 2025, 08:00 AM UTC

    Due to 3rd Party maintenance there will be an estimated 20-30 minutes of downtime on Vouched's Private SSN service between 1:00am and 3:00am Pacific time.

Read the full incident report →

Minor January 31, 2025 Service Disruption 3h 23m API, Management Portal, JS Plugin

Started Jan 31, 2025, 02:42 PM UTC· resolved Jan 31, 2025, 06:05 PM UTC

  1. investigating Jan 31, 2025, 02:42 PM UTC

    We are current investigating this issue.

  2. investigating Jan 31, 2025, 03:12 PM UTC

    We have mitigated the issue and are monitoring our systems.

  3. resolved Jan 31, 2025, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 6, 2024 DLV outage –

Started Dec 06, 2024, 09:30 PM UTC· resolved Dec 06, 2024, 09:30 PM UTC

  1. resolved Dec 06, 2024, 09:30 PM UTC

    We are investigating an issue with DLV related requests.

Read the full incident report →