Vouched incident

Increase in Rejection Rates due to ID Data Extraction

Major Resolved View vendor source →

Vouched experienced a major incident on October 1, 2026 affecting API and JS Plugin, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 06:45 PM UTC
Resolved
Oct 01, 2026, 07:55 PM UTC
Duration
1h 9m
Detected by Pingoru
Oct 01, 2026, 06:45 PM UTC

Affected components

APIJS Plugin

Update timeline

  1. investigating Oct 01, 2026, 06:45 PM UTC

    We are currently investigating an increase in rejection rates related to ID data extraction.

  2. identified Oct 01, 2026, 07:12 PM UTC

    We identified an issue with a data provider as the cause and will continue to investigate.

  3. resolved Oct 01, 2026, 07:55 PM UTC

    This incident has been resolved.