Vouched incident

Increased latency and error rates with the SSN and DOB verification APIs

Major Resolved View vendor source →

Vouched experienced a major incident on December 14, 2025 affecting API, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2025, 12:31 AM UTC
Resolved
Dec 14, 2025, 01:42 AM UTC
Duration
1h 10m
Detected by Pingoru
Dec 14, 2025, 12:31 AM UTC

Affected components

API

Update timeline

  1. investigating Dec 14, 2025, 12:31 AM UTC

    We are investigating an issue that is affecting our private-ssn and DOB endpoints. Other API endpoints are operating normally.

  2. identified Dec 14, 2025, 12:53 AM UTC

    A data provider outage has occurred and is ongoing. Working to determine likely duration of the outage.

  3. monitoring Dec 14, 2025, 01:08 AM UTC

    The provider investigation is ongoing. Anticipating an update within 30 minutes.

  4. resolved Dec 14, 2025, 01:42 AM UTC

    Data provider reports the issue has been resolved.