Vorco NZ Outage History
Vorco NZ is up right nowVorco NZ had 6 outages in the last 2 years totaling 32h 40m of downtime — averaging 0.2 incidents per month.
There were 6 Vorco NZ outages since October 13, 2025 totaling 32h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
Unplanned Event - Reoccurrence of akl2-bng2 issue
Affected: Internet & WAN Access
Timeline · 3 updates
- identified Jul 06, 2026, 10:02 PM UTC
Start Time: 0930 Service(s) Affected: Northpower, Tuatahi and Enable fibre connections Customer Impact: Customers on Northpower, Tuatahi and Enable fibre connections may be experiencing issues with connectivity. This specifically affects any new sessions only, existing sessions remain working. We will need to restart this BNG which will cause an outage of around 5 minutes to the above services. Our BNG vendor believes they have identified the software bug which is causing this, and we anticipate receiving a patch this week. We apologise for any inconvenience this may cause.
- monitoring Jul 06, 2026, 10:11 PM UTC
We have restarted akl2-bng2 and sessions have returned to normal.
- resolved Jul 07, 2026, 12:33 AM UTC
Reboot has resolved the issue for now. We are going to schedule an automatic reboot between 4am-5am until we have a software patch ready to deploy. This will be followed by a scheduled maintenance notice.
Unplanned Event - akl2-bng2 issue and emergency reboot
Affected: Internet & WAN Access
Timeline · 2 updates
- identified Jul 03, 2026, 03:05 AM UTC
Start Time: 1300 (approximate) Service(s) Affected: Northpower, Tuatahi and Enable fibre connections Customer Impact: Customers on Northpower, Tuatahi and Enable fibre connections may be experiencing issues with connectivity. This seems to be specifically affecting any new sessions only, existing sessions are still working. We are gathering troubleshooting information, and then will restart this BNG which will cause an outage of around 5 minutes to the above services. We apologise for any inconvenience this may cause.
- resolved Jul 03, 2026, 04:55 AM UTC
After a reboot, connectivity is restored for the impacted services. The cause appears to be a software bug, which we're working with our vendor to investigate and resolve.
Unplanned Event - Backhaul Outage
Affected: Core NetworkInternet & WAN Access
Timeline · 3 updates
- identified May 02, 2026, 09:08 AM UTC
Start Time: 2049 Service(s) Affected: Northpower, Tuatahi and Enable fibre services Customer Impact: Loss of connectivity A backhaul vendor has suffered a hardware failure which is impacting links between Auckland and the above fibre networks. We'll update this as soon as we have more details or an ETR. We apologise for any inconvenience this may cause.
- monitoring May 02, 2026, 09:53 AM UTC
The affected router was restored at 2140 and we are seeing impacted customers come back online now. We’ll update this incident once we have clearance notification to confirm full resolution.
- resolved May 02, 2026, 10:19 AM UTC
Full resolution confirmed at 2140. The fault was caused by an issue with the cooling fan card in the router.
Unplanned Event - Chorus outage in West Auckland
Timeline · 5 updates
- identified Feb 20, 2026, 08:06 PM UTC
Start Time: 0522 Service(s) Affected: Internet access Customer Impact: Customers around the Henderson, Kumeu, Massey, Te Atatu, Piha and Waimauku areas may have no internet. This is due to a Chorus fibre cable that has been damaged between Henderson and Massey exchanges. There is no ETA yet for how long the repair will take as it is physical damage. When we have more information or an ETA to repair we will update this incident. We apologise for any inconvenience this may cause.
- identified Feb 20, 2026, 11:44 PM UTC
Latest update from Chorus is that technicians have confirmed 3 damaged cables. Traffic Management and additional fibre jointers have been mobilised. No current ETA. Next update on status change.
- identified Feb 21, 2026, 12:51 AM UTC
Chorus have advised that traffic management and additional fibre technicians are due at the damage site at 2pm today to assist with repairs.
- identified Feb 21, 2026, 04:03 AM UTC
Latest update from Chorus is that duct repairs and replacement cable hauling is taking place. No estimate for repair completion yet.
- resolved Feb 21, 2026, 06:51 PM UTC
Chorus have restored service to all fibre customers. Only some copper services around Kumeu and Waimauku remain impacted. As our customers are all on fibre in these areas we are closing this incident.
Unplanned Event - Issues reaching certain websites
Affected: Internet & WAN Access
Timeline · 2 updates
- identified Oct 13, 2025, 03:47 PM UTC
Start Time: 0045 Service(s) Affected: Internet Access Customer Impact: Some websites, mainly those hosted on Fastly or Akamai CDN providers, are unreachable on IPv4. IPv6 is not affected. This is due to a routing issue at another transit provider upstream from our network. The affected party has confirmed the issue and that they are actively working on it, but we don't have any ETA or more information at this time. We apologise for any inconvenience this may cause.
- resolved Oct 13, 2025, 04:09 PM UTC
We have received confirmation that the routing issue has been fixed which was impacting some CDN content, and our monitoring probes are all returning normal states.