Vonage Business Outage History

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Vonage Business had 13 outages in the last 2 years totaling 8787h 34m of downtime — averaging 0.5 incidents per month.

There were 13 Vonage Business outages since September 23, 2024 totaling 8787h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://uc.vonagestatus.com

Major April 20, 2026

Unable to Log into a Subset of Vonage Services

Detected by Pingoru
Apr 20, 2026, 03:27 PM UTC
Resolved
Apr 20, 2026, 05:07 PM UTC
Duration
1h 39m
Affected: Admin PortalVonage Integration SuiteDesktop AppMobile App (Android™)Mobile App (iOS)Vonage Meetings
Timeline · 4 updates
  1. investigating Apr 20, 2026, 03:25 PM UTC

    We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. investigating Apr 20, 2026, 03:27 PM UTC

    We are aware of issues that may be impacting your ability to log into Vonage service. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. identified Apr 20, 2026, 03:46 PM UTC

    We have identified the issue that may be impacting your ability to log into a subset of Vonage services and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  4. resolved Apr 20, 2026, 05:07 PM UTC

    Vonage services have been fully restored following today's service interruption affecting login access for a subset of users. Full resolution has been confirmed effective 2026-04-20 15:59 UTC. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

Read the full incident report →

Minor April 15, 2026

Issue with Call Transfers

Detected by Pingoru
Apr 15, 2026, 09:38 PM UTC
Resolved
Apr 16, 2026, 01:45 PM UTC
Duration
16h 7m
Affected: Call Park & Visual Call ParkOther Features
Timeline · 4 updates
  1. investigating Apr 15, 2026, 09:38 PM UTC

    We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

  2. monitoring Apr 15, 2026, 10:24 PM UTC

    Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support

  3. monitoring Apr 15, 2026, 11:08 PM UTC

    Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.

  4. resolved Apr 16, 2026, 01:45 PM UTC

    Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support

Read the full incident report →

Minor April 14, 2026

Intermittent Inbound & Outbound Call Completion Issue

Detected by Pingoru
Apr 14, 2026, 03:00 PM UTC
Resolved
Apr 14, 2026, 03:00 PM UTC
Duration
Timeline · 1 update
  1. resolved Apr 14, 2026, 07:02 PM UTC

    We have identified an issue that impacted Inbound and Outbound Call Completion for a subset of customers. Vonage services have been fully restored. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support.

Read the full incident report →

Minor March 31, 2026

New Account Orders - Delay in Processing

Detected by Pingoru
Mar 31, 2026, 11:14 PM UTC
Resolved
Apr 01, 2026, 02:17 PM UTC
Duration
15h 3m
Affected: Admin Portal
Timeline · 4 updates
  1. investigating Mar 31, 2026, 11:14 PM UTC

    We are aware of issues that may be impacting the order process of new accounts. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within the next hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support.

  2. investigating Apr 01, 2026, 12:52 AM UTC

    We are working to resolve the issue that may be impacting order processing of new accounts. We will continue to provide further updates here and anticipate an update by 08:00 ET. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

  3. identified Apr 01, 2026, 11:59 AM UTC

    We have identified the issue that may be impacting order processing of new accounts and have applied initial mitigations. We will continue to provide further updates within the next hour and until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support

  4. resolved Apr 01, 2026, 02:17 PM UTC

    Vonage services have been fully restored following the issue impacting order processing of new accounts. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support

Read the full incident report →

Minor January 21, 2026

Emergency Services - Unable to modify emergency locations

Detected by Pingoru
Jan 21, 2026, 04:41 AM UTC
Resolved
Jan 22, 2026, 03:27 PM UTC
Duration
1d 10h
Affected: Other Features
Timeline · 8 updates
  1. investigating Jan 21, 2026, 04:41 AM UTC

    We are currently investigating the issue.

  2. investigating Jan 21, 2026, 04:43 AM UTC

    - Unable to add/modify emergency locations to an account - applies to all accounts - Unable to add user to an extension or perform some config operations on an extension - applies to some accounts in which extensions do not have emergency locations

  3. investigating Jan 21, 2026, 06:30 AM UTC

    Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

  4. investigating Jan 21, 2026, 10:40 AM UTC

    Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

  5. investigating Jan 21, 2026, 05:21 PM UTC

    Our engineering team continues to work to resolve the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding. Emergency services affected functions: - Unable to add/modify emergency locations to an account - Unable to add user to or modify an extension

  6. identified Jan 21, 2026, 05:59 PM UTC

    Our engineering team has identified the issue that may be impacting Emergency Services Management. We'll continue to provide further updates as progress is made. Thank you for your patience and understanding.

  7. monitoring Jan 21, 2026, 07:14 PM UTC

    The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.

  8. resolved Jan 22, 2026, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

Audio Quality Issue When Calling 911

Detected by Pingoru
Oct 06, 2025, 07:58 PM UTC
Resolved
Oct 07, 2025, 11:38 PM UTC
Duration
1d 3h
Affected: Outbound Call Completion
Timeline · 4 updates
  1. investigating Oct 06, 2025, 07:58 PM UTC

    Some Vonage Business customers may be experiencing intermittent no audio issues wheh placing calls to 911. Our engineers are working to quickly resolve the issue.

  2. identified Oct 06, 2025, 08:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 06, 2025, 10:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 07, 2025, 11:38 PM UTC

    The intermittent no audio issue affecting 911 calls has been successfully resolved. Please contact us if you continue to experience any difficulties.

Read the full incident report →

Minor September 11, 2025

Intermittent IB call completion issue for the newly ported in number or new added number

Detected by Pingoru
Sep 11, 2025, 02:41 PM UTC
Resolved
Sep 11, 2025, 02:53 PM UTC
Duration
11m
Affected: Inbound Call Completion
Timeline · 4 updates
  1. investigating Sep 11, 2025, 02:41 PM UTC

    Some Vonage Business customers may be experiencing intermittent issues receiving calls with new ported in number or change new number etc.. Our engineers are working to quickly resolve the issue.

  2. identified Sep 11, 2025, 02:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2025, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2025, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2025

Contacts & Call Dashboard not loading in Desktop app

Detected by Pingoru
Jul 31, 2025, 07:38 PM UTC
Resolved
Aug 01, 2025, 12:40 AM UTC
Duration
5h 1m
Affected: Desktop App
Timeline · 3 updates
  1. investigating Jul 31, 2025, 07:38 PM UTC

    We are currently investigating an issue where some customer's contacts and call dashboard in the desktop app are not loading. Our engineers are working to quickly resolve the issue.

  2. monitoring Jul 31, 2025, 08:17 PM UTC

    The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.

  3. resolved Aug 01, 2025, 12:40 AM UTC

    We have resolved the intermittent issues with loading contacts in the call dashboard and desktop app. If you are still having an issue, please contact us.

Read the full incident report →

Major June 11, 2025

Partial Inbound Call Completion Issues

Detected by Pingoru
Jun 11, 2025, 07:40 PM UTC
Resolved
Jun 11, 2025, 08:16 PM UTC
Duration
35m
Affected: Virtual Receptionist
Timeline · 3 updates
  1. investigating Jun 11, 2025, 07:40 PM UTC

    Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue.

  2. monitoring Jun 11, 2025, 07:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 11, 2025, 08:16 PM UTC

    We have resolved the intermittent issue some customers had receiving calls. If you are still having an issue, please contact our support teams at 1-866-901-0242.

Read the full incident report →

Major September 23, 2024

IMPORTANT FROM VONAGE: SMS messaging traffic paused

Detected by Pingoru
Sep 23, 2024, 11:18 PM UTC
Resolved
Jul 23, 2025, 01:33 PM UTC
Duration
302d 14h
Affected: SMS & Messaging
Timeline · 3 updates
  1. identified Sep 23, 2024, 11:18 PM UTC

    Effective September 23, 2024, Vonage is temporarily pausing all US-based SMS messaging traffic for our Vonage Business Communications (VBC) solution. We are working closely with our SMS partner to restore full SMS capabilities as soon as possible. Please check back here for updates.

  2. identified Oct 28, 2024, 05:18 PM UTC

    We continue to enhance our systems to mitigate the risk of additional phishing attempts using Vonage services. Beginning October 31, SMS traffic sent to most carriers will be restored. You will receive a bounceback notification for any undelivered traffic. We continue to work with our SMS provider to restore traffic sent to all carriers as soon as possible, but we do not currently have a time frame for when this will be available. We will keep you updated on our progress as often as possible.

  3. resolved Jul 23, 2025, 01:33 PM UTC

    This incident has been resolved.

Read the full incident report →