Vonage Business experienced a major incident on June 11, 2025 affecting Virtual Receptionist, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Virtual Receptionist
Update timeline
- investigating Jun 11, 2025, 07:40 PM UTC
Some Vonage Business customers may be experiencing intermittent issues receiving calls. Our engineers are working to quickly resolve the issue.
- monitoring Jun 11, 2025, 07:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2025, 08:16 PM UTC
We have resolved the intermittent issue some customers had receiving calls. If you are still having an issue, please contact our support teams at 1-866-901-0242.