Vonage API incident

Potential Outbound Calling Issues on Voice API Platform

Minor Resolved View vendor source →

Vonage API experienced a minor incident on May 1, 2026 affecting Programmable SIP & SIP Interconnect and Voice API and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 05:43 PM UTC
Resolved
May 01, 2026, 08:21 PM UTC
Duration
2h 37m
Detected by Pingoru
May 01, 2026, 05:43 PM UTC

Affected components

Programmable SIP & SIP InterconnectVoice APILegacy TTSSIP TrunkingVoice WebRTCSIP EndpointsAdvanced Machine DetectionVoice Inspector

Update timeline

  1. investigating May 01, 2026, 05:43 PM UTC

    Our engineering team is working to resolve the issue that may be impacting your outbound voice calls. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

  2. monitoring May 01, 2026, 06:12 PM UTC

    A very small percentage of calls were affected between 17:23:44 UTC and 17:24:06. The issue has been identified and fixed.

  3. resolved May 01, 2026, 08:21 PM UTC

    This incident has been resolved.