Vonage API incident

Kenya SMS - Delivery degradation towards Safaricom network

Vonage API experienced a minor incident on August 7, 2026 affecting SMS Middle East & Africa, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started: Aug 07, 2026, 09:23 AM UTC
Resolved: Aug 07, 2026, 12:05 PM UTC
Duration: 2h 41m
Detected by Pingoru: Aug 07, 2026, 09:23 AM UTC

Affected components

SMS Middle East & Africa

Update timeline

investigating Aug 07, 2026, 09:23 AM UTC

Please be informed that we are currently observing SMS delivery degradation and latency towards Safaricom Network, Kenya. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
monitoring Aug 07, 2026, 11:03 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 07, 2026, 12:05 PM UTC

This incident has been resolved.