Application linking/unlinking issues with WhatsApp External accounts in Vonage dashboard

Update timeline

1. investigating Aug 05, 2026, 11:00 AM UTC

   We are aware of issues that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts since yesterday. Message delivery for pre-existing accounts is not affected. We are working to resolve the issue as soon as possible. We'll provide further updates within the next 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

2. identified Aug 05, 2026, 12:25 PM UTC

   We have identified the issue that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts and have applied initial mitigations. We will continue to provide further updates within the next 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.

3. monitoring Aug 05, 2026, 01:43 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in the Application Linking/unlinking feature for your WhatsApp external accounts. We'll continue to provide further updates here within the next 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.

4. resolved Aug 05, 2026, 02:34 PM UTC

   Vonage services have been fully restored following the service interruption on the Application Linking/unlinking feature for your WhatsApp external accounts, which began at 2026-08-04 13:18 UTC. Full resolution has been confirmed effective 2026-08-05 12:48 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.